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#Leadership : 5 Common Communication Misfires (And How To Avoid Them)…Tech enables Faster Communication, But that Also Means there’s a Greater Chance to Say Something you Didn’t Intend.

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Miscommunication happens frequently in life and work, partly because technology allows us to communicate faster, but not necessarily better. While some miscommunications are merely annoying, others can create conflict or be a disrupting influence in relationships.
Free- Iphone with Gadgets

Based on being both the giver and the recipient of unintended communication gaffes, here are five reasons why I believe they occur, and what to do to prevent them in the future.

1. WHAT YOU ARE THINKING MAKES NO SENSE TO ANYONE ELSE BUT YOU

Writing or verbalizing what we’re thinking can be challenging, especially if we’re trying to multitask when we shouldn’t.

My team suffers a lot from this when I delegate a task and expect them to know exactly what’s going on in my brain.

The solution is to let others know everything you’re thinking, even if you’re not completely clear on it yourself. The idea is for you to work ideas out together, so you can reach the best possible outcome. I also like to verbalize my instructions as well as write them down in a recap, so others know exactly what I mean. Over the years, this has helped me sound a lot less like a jerk.

 

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2. YOU ARE SAYING TOO MUCH AND MAKING THINGS MORE COMPLICATED

In my first business partnership, I would do a brain dump that included things that didn’t need to be said. This not only caused miscommunication, but it also ultimately ended our working arrangement.

I’ve also noticed this occurs with the creative people who have a tendency to cloud their main point with a lot of words that complicates their message.

To master the fine art of getting to the point, write down what you want to say, then start to trim it back until you can create as simple a message without losing the primary idea. You most likely don’t need adjectives or exclamatory phrases to get your point across.

3. YOU AREN’T CONTROLLING THE TONE OF YOUR MESSAGE

While overthinking your message rarely results in better communication, it’s important to remember that you don’t have any control over what’s happening on the receiving end. If that person is already in a bad mood, they may read something in a way you never intended. Although you can’t control the reaction of the receiver, you can make a concerted effort to take any emotion out of a communication and keep a professional tone in all business communications.

I personally always remember, “You can say anything to anyone, but how you say it will dictate whether you get a positive or negative reaction.”

4. YOU’RE USING TEXTING SHORTCUTS OR EMOJIS TO REPLACE WORDS

I’ve used a smiley face to let the person on the other end know I’m pleased with their message. However, when I start seeing texting shortcuts and emojis I’m not familiar with, I don’t know how to take what the person is saying, and I certainly don’t have time to go look up their cutesy emoji.

I was angry one day with an employee. Later that day, when I thought everything had settled down and was okay, she sent me a text with a string of emojis of a baby, baby bottle, a hospital, and a pink bow. I thought, “Oh, so the little snot is calling me a baby! She surely should know it was not wise to call the boss a baby!”

In another conversation over the phone, someone told me how happy that employee was because she had just found out that day about my new baby daughter. But my temper had flared, and I nearly fired her over a message that she intended to be sweet.

Even if you’re well-versed in emoji etiquette, you shouldn’t assume that everyone will know the intent and meaning of acronyms and graphics. Stick to professional language and save the shortcuts for your best buddies.

5. YOU MAKE TOO MANY ASSUMPTIONS

There are times when people don’t really listen because they think they already know what the person is going to say, or they are busy preparing their own answer. The same idea applies when you assume you know what a person means in their email or text message without actually really reading it for context. It could be that you are tired, emotional, or distracted, or the messages could be coming from someone at work that you don’t necessarily like.

Slow down and read a message more than once while clearing out your assumptions. Focus, reflect, and then read it again before you draw conclusions. If you are still not sure, ask questions to make sure you understood the message correctly. I find people with this skill can be hidden leaders in my company.

Effective communication takes practice. I know haven’t perfected it yet. I do take a step back from a message that made me angry in order to give the person the benefit of the doubt. And I keep these reasons for miscommunication to remind me to take more care in how I read, write, and verbalize what I am sending out or receiving.

 

FastCompany.com | JOHN RAMPTON  | 11.07.16 5:00 AM

Strategy: Gartner Predicts 3 Big Data Trends for Business Intelligence…By 2020, Information Will be Used to Reinvent, Digitalize or Eliminate 80% of Business Processes

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Big data has given businesses a window into valuable streams of information from customer purchasing habits to inventory status. However, internal data streams give only a limited picture, especially with the growth of digital business.

FutureView

Three trends Gartner has identified describe information’s ability to transform business processes over the next few years.

Our predictions include:

No. 1: By 2020, information will be used to reinvent, digitalize or eliminate 80% of business processes and products from a decade earlier.

As the presence of the Internet of Things (IoT) — such as connected devices, sensors and smart machines — grows, the ability of things to generate new types of real-time information and to actively participate in an industry’s value stream will also grow.

Customers, employees and citizens will become engaged principally through digital means. With operational processes quickly becoming digitalized, traditional analog and manual processes will be automated, including both physical and human elements. Many, if not most, decisions will be algorithmic, based on automated judgment.

Essentially, things become agents for themselves, for people and for businesses. Think of the car that alerts emergency services and an insurance company or the smart thermostat that schedules service. The added connectivity, communications and intelligence of things will make many of them agents for services that are currently requested and delivered via human intervention.

 

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No. 2: By 2017, more than 30% of enterprise access to broadly based big data will be via intermediary data broker services, serving context to business decisions.

Digital business demands real-time situation-awareness. This includes insights into what goes on both inside and outside the organization. How do weather patterns impact inventory? More so, how do this season’s customer preferences as expressed in social media suggest greater or lesser inventory?

The enterprise data available in organizations’ vaults is increasingly insufficient to provide the kind of context awareness able to support competitive digital business in marketing, transportation, financial, manufacturing, healthcare and other business decisions. However, the broad scope of externally accessible data is highly fragmented, voluminous, “noisy” and distributed. It is found in hundreds of thousands of Web and social sites, open government data, and premium data prepared by increasingly powerful data brokers.

Enter a new category of business-centric cloud services that delivers data to be used as context in business decisions, human or automated. These information services (or data/decision brokers) will become an essential part of intelligent business operations and smart business decisions.

Your company’s biggest database isn’t your transaction, CRM, ERP or other internal database. Rather it’s the Web itself and the world of exogenous data now available from syndicated and open data sources.

No. 3 By 2017, more than 20% of customer-facing analytic deployments will provide product tracking information leveraging the IoT.

Fueled by the Nexus of Forces (mobile, social, cloud and information), customers now demand a lot more information from their vendors. The rapid dissemination of the IoT will create a new style of customer-facing analytics — product tracking — where increasingly less expensive sensors will be embedded into all types of products.

These sensors not only provide geospatial information (where the product is right now) but also performance information (how well the product is functioning). My new SUV is en route and currently in Arizona, or my new SUV is ready for its first oil change. This creates an opportunity to improve transparency and strengthen customer and partner relationships. It can become a key differentiator and a key part of your business model.

Access the Global Pool of Information

The ability to transform the business to compete in an emerging digital economy will be contingent on the organization’s ability to curate, manage and leverage big data, IoT content, social media, local and federal government data, data from partners, suppliers and customers, and other exogenous data sources that are materializing.

In 2015, business and IT leaders, especially information executives such as chief data officers, must make concerted efforts to transform from an inward focus on information management and value generation to participating in the growing global pool of information assets.

Doug Laney is a research vice president at Gartner where he covers business analytics solutions and projects, big data use cases, infonomics and other data-governance –related issues. Mr. Laney will be speaking at the Gartner Business Intelligence & Analytics Summit March 30-April 1 in Las Vegas.

Forbes.com | February 12, 2015 | Doug Laney