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#Leadership : 5 UnSpoken Rules of Being a #Manager that No One Tells You About…You’ll be on the Receiving End of More Information Than you Want. Use that Privilege Wisely.

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After many hours of hard work, your employer made you a manager. For the first time in your life, you have several employees reporting to you. You’re excited to make your mark and take your career to the next level. And you should be–your company has recognized that you have leadership potential, and they’re giving you an opportunity to shine.

1) YOU’RE GOING TO BE IN THE SPOTLIGHT, SO USE IT WISELY

As a manager, you are either loved or hated, but never ignored. It can be an uncomfortable situation to be in, even if one of your goals is to be more visible to the company leaders and your team. When you are in the spotlight, people are watching you and forming opinions about you. That means they’re reading your words, actions, and gestures more closely than they were before.

To be clear, this isn’t necessarily a bad thing. You do not need to change your personality or be a work martyr (in fact, doing so can hurt your performance.) You should, however, acknowledge the impact of your new powers, and see it as an opportunity to define your work culture.

For example, one of the authors of this article, Terra, is a single career mom. On Fridays, she’ll often have to leave for midday elementary school events. When she says to her team, “I’m leaving for Jake’s Halloween party at school, and I’ll be back in two hours,” she is telling them that she values work-life balance and family, and giving them implicit permission to do the same. If she is not upfront about where she needs to be, her team might not realize that it’s acceptable for them to leave work from time to time for family obligations.

Related: How I built a more intelligent work culture than me 

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What Skill Sets do You have to be ‘Sharpened’ ?

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2) YOU’LL HAVE MORE INFORMATION ABOUT YOUR COWORKERS THAN YOU WANT

You’ll also find that as you become the go-to source for complaints, you’ll hear things you never thought you would. You’ll listen to accounts of workplace dramas, or even allegations against one of your coworkers. You might also find that you’ll receive complaints about subject matters outside of the office. Employees will come to you about their personal troubles–from health issues to breakups.

As a manager, it’s not your job to solve all of your employees’ problems. There may be occasions when it’s appropriate for you to take charge of the situation, but other times you need to direct them elsewhere. The key is understanding which situation warrants what treatment. You might have to use trial and error to gain this insight, but just be aware that whatever actions you take can have a broad impact on the company.

Related: Stop trying to be friends with all your coworkers, and do this instead 

3) YOU’LL SPEND MORE TIME THAN YOU WANT ON LOW PERFORMERS

When you start managing people, you’ll distinguish your high performers from your low performers. If you’re not careful, you can spend far too much of your time on the latter. That’s why it’s important to identify whether their issues are a matter of capability, skills, or knowledge–and whether it’s something they can overcome. If you don’t think they can change (and you’ve given them plenty of opportunities to prove themselves), then you should think long and hard about whether you should keep them in your team. After all, the time that you’re spending on fixing that person’s mistake is the time you’re not spending developing (and empowering) your high performers.

However, if you believe that they can improve, think about incorporating “coachable moments” in your day-to-day interactions with them. These are on-the-job situations when you can offer feedback in real time. Mollie, for example, ensures that when she is explaining something to a new employee or a low performer, she can point to what a high performer in her team has done. This way, not only is she giving her star employees the recognition they deserve–she is steering her low performing employees towards becoming a high performer (rather than berating them for their mistakes.)

Related: This is the emotionally intelligent way to fire someone

4) YOU’LL BECOME THE DESIGNATED EXPLAINER

The job of the manager is to translate strategy into the day-to-day actions of their team. You’ll find yourself consistently reiterating the company’s strategy and goals, and explaining the connection between the two. At first, you think you’re fine with this arrangement; after all, you know the answers! Then one day it happens: no matter how often you’ve repeated the company’s new priorities–someone in your company still doesn’t get it and asks you to explain it for the millionth time.

Unfortunately, this is one job requirement you’ll just have to weather. And just as people will come to you bearing their personal problems, they’ll also ask questions that you might not know the answer to (for example, issues around HR and benefits.) As a manager, you should have enough knowledge of company policy to answer these questions at a high level, but if it’s something beyond your area of expertise–make sure that you direct their queries to someone who knows the answer.

5) YOU MIGHT FEEL ALONE FROM TIME TO TIME

Sometimes, being a manager means holding on to information that no one else can know, which can be isolating. Sometimes it means being at odds with other managers when it comes to resource allocation. And sometimes, you’ll face circumstances you never imagined you’d be in.

You might be tempted to share these information with your employees. That’s what you used to do, after all. But as managers, we know that at times, it’s in everyone’s best interest to keep specific information confidential. If you must talk about it to someone–try to find an external mentor that you trust. That way, you can maintain your composure at work without violating your obligations as a manager.

Being a manager involves a lot more than just taking on more responsibilities–in fact, it’s a whole new job in and of itself. By being aware of these five points, you can have a plan for tackling potential challenges before you face them. Just understand that there might be instances where you don’t get it right the first time, and that’s okay.

Terra Vicario is the chief marketing officer at Viventium–a cloud-based software and HR software solution. Mollie Lombardi is the co-founder of Aptitude Research Partners–an independent research-based analyst and advisory firm.  

 

FastCompany.com | August 8, 2018 | BY MOLLIE LOMBARDI AND TERRA VICARIO 5 MINUTE READ

#Leadership : #StressManagement – 5 Ways #NewManagers can Protect Themselves from Burning Out….Don’t Try to Do it All–That’s a Recipe for Disaster.

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Your company just promoted you, and you’re a newly minted manager. After a well-deserved celebration and many congratulatory messages, you come face-to-face with one harsh truth that comes with your new role–the lack of empty time slots in your calendar.

In my experience, new managers tend to make one crucial mistake–trying to do it all. They attempt to keep up with their own workload while making themselves constantly available to their team. As noble as those intentions may be, working 15-hour days won’t make you a better leader. After all, no one does their best work when they’re overly stressed.

I learned this the hard way. As soon as I realized that my round-the-clock hours were neither conducive to my work nor my growing family, I made time management a priority. To prevent burnout, I implemented the following five strategies. It’s something that I still live by today, and as a manager, I can attest that they go a long way in keeping you productive (and sane).

LEARN HOW TO SAY NO

I get it, saying no to a colleague feels terrible. But if you keep saying yes to requests, you’ll end up with an ever-growing to-do list of work that isn’t mission-critical for you or your team.

You’ll feel better about saying “no” when you realize that as a result, you’ll have more time to do work that’s highly important, but not urgent. Sure, it might feel good to send those emails and cross those “simple” requests off your list–but are those tasks really going to have a meaningful impact on your team or business? Probably not. So the next time a project, request, or opportunity comes your way, picture where it would land in the table below. If it’s of low urgency and low importance, say “no.” It’s not worth your time.

 

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BE SUPER SELECTIVE WITH MEETINGS

You know that too many meetings can kill your productivity, but earlier in your career, you probably felt obliged to say yes to all of them. As a manager, you can’t afford to do this if you want to get any work done.

Before RSVPing, ask yourself–is there a clear agenda of what this meeting needs to accomplish? Are you the best person to add value in this meeting? Is this something you can’t resolve quickly via email or messenger? If the answer is no, then the meeting is probably not the best use of your time. If the answer is yes, focus the conversation by setting the meeting objective ahead of time. This way, you’ll avoid going into pointless tangents. If you need to decide on something in the meeting, make that clear in the agenda.

Related: 3 creative meeting formats to make your whole team more effective

DO A REGULAR CALENDAR AUDIT

Every now and then, it can be helpful to push the reset button on your schedule. There may be standing meetings that are no longer relevant or nonessential “check-ins” that take up your day-to-day. Do a bird’s eye view analysis to figure out which one of those activities are truly the best use of your time, and whether they’re something others in your team can handle.

You should also think about blocking out time for certain projects that don’t require a meeting–whether that be recruitment or catching up on company updates. Without scheduling those tasks in your calendar, you might find it difficult to make progress.

DON’T USE YOUR INBOX AS YOUR TO-DO LIST

Chances are, you’ll get more emails, not less, when you become a manager. So if you’ve been using your inbox as your to-do list, now is the time to put a stop to that practice. Organizing your “priorities” trains your brain to be “always on” and look for the next task to knock off the list. It does not train you to think about how those lists relate to your big-picture goals and responsibilities.

I use Trello and have separate horizontal lists for “People,” “Culture,” “Product,” “Sales,” and “Performance.” The lists are side-by-side, which allows me to think holistically about my output in a given day or week without the urge to cross off what’s at the “top” of the list.

Related: These to-do list methods will help you finally get organized 

DELEGATE OBJECTIVES, NOT TASKS

Delegating work should save you time, but you can waste a ton of it if you don’t do it right. For starters, delegating to-dos without providing full context results in a lot of hand holding, and as a result, employees don’t feel ownership over the work. This makes them more likely to check in with you and ask unnecessary questions like whether they are doing it “right.”

On the other hand, if you delegate an objective or mission (and provide a few guardrails), they won’t expect a step-by-step instruction manual from you along the way. They’ll write their own, and might even come up with creative solutions as a result. You’ll probably get a better output, and you’ll find yourself with more time to tackle essential items.

Time is our most coveted resource, and that becomes even more of a reality when you move into a management role. By following these methods, you’ll be able to succeed in your new job while maintaining a healthy personal life at the same time.

Christian Kinnear is the managing director and VP of sales at HubSpot.

 

FastCompany.com | August 3, 2018 | BY CHRISTIAN KINNEAR 4 MINUTE READ

#Leadership : These are the Conversations you Need to Have as a #NewManager …First and Foremost, you Need to Focus on Building Trust Before you Announce any Sort of Grand Vision.

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It happened: You’re a new manager now. Perhaps it’s the first time you’re leading a team. Or you’re taking over a new team as a manager. Either way, that first meeting as a new manager is a daunting event. What should the agenda for that first meeting with the new team be? How should you set expectations as a new manager? Should you make prepare some sort of “new manager introduction speech”?

Time to Line Them Up?

First impressions are often lasting ones. And there’s no better time and place to solidify that impression than the first meeting with your entire team.

Whether you’re taking over a brand-new team, or you’re a first-time manager, here’s how to approach that first meeting. I’ll walk through what you should be thinking about, some things you can say, and some questions you can ask.

Related: 7 skills managers will need by 2025 

BUILD TRUST, DON’T CHART A VISION (YET)

The goal of this initial meeting with your new team isn’t to map out the vision for the next nine months or declare your mandate for change. You’ll have the space (and greater knowledge) to do both in the coming weeks. This first meeting is to establish trust and set the tone for the kind of team environment you wish to foster.

Specifically, as a new leader, you’ll want to internalize these goals for your first meeting:

  • Show you’re worthy of your team’s trust
  • Show that you’re humble and ready to learn
  • Show that your intention is to help

This may feel like a passive approach to your new leadership role at first. But keep in mind this one truth: You’re new. And your team will be skeptical of you (rightfully so). So, as tempting as it might be to come into a new team situation and project confidence, certainty, and a sense of direction, know that it will only be seen positively by your team if they trust you. Without trust, your confidence will seem arrogant, your certainty will seem oblivious, and your sense of direction will seem misguided. Nothing moves forward without trust.

Related: This is the link between employee motivation and their manager’s mental state

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GET TO KNOW YOUR TEAM MEMBERS–AND TAKE NOTES

This may be one of the most overlooked aspects for new managers: getting to know their team members, personally. Icebreakers can feel forced and trite–but I encourage you to spend some time in your first meeting asking at least a few get-to-know-you-questions to the group. (Here are the 25 best icebreaker questions we’ve found to work well, based on four years of data.) Take notes. Think about how you can incorporate their answers in future interactions, events, etc. For example, someone’s favorite food is ice cream? Consider bringing in ice cream to celebrate their birthday or work anniversary.

SHARE WHO YOU ARE, MORE THAN SURFACE-LEVEL STUFF

This isn’t about touting your accomplishments and expertise (though, of course, you can share those things in this first meeting if it feels right). Rather, when introducing yourself to the team, it’s a chance to expose who you really are–what motivates you, inspires you, and brings you fulfillment. The more your team knows of the real you, the more likely they are to trust you.

How to do this? Share your leadership philosophy: What do you see as the purpose of a manager? What do you value? Who do you look up to? What drew you to the organization? Share your intentions: That you are here to help, to help them do the best work of their careers, to get out of their way and support them to accomplish something greater. Share your personal interests: What do you like doing in your free time? What social causes or nonprofits do you support? Be mindful to make sure you don’t spend more than 25% of the meeting, tops, talking about yourself. In building trust, the last thing you want to do is come across as self-absorbed.

MAKE IT CLEAR THAT YOU’RE IN “LEARNING MODE”

If you want to build trust as a leader, you have to be vulnerable. You should let your team know that you don’t have all the answers and you have much to learn. This is one of the hardest parts of being a leader. As leaders, it feels like we’re supposed to have all the answers. Admitting that we don’t can feel like a blow to our sense of self. Yet exposing this vulnerability helps build trust in a team–it shows you’re humble, fallible, and human like the rest of us.

To do this, try saying something like this: “I am the new person here, and so all of you in this room know more than me. You carry with you insights and experiences that I don’t have. I am a sponge, and I aim to learn from all of you.” No need to beat yourself up and say that you’re ignorant, by any means. Essentially, you are saying that you’re “in learning mode” as a new leader. A learning mindset is one of the greatest ways to show vulnerability, and build trust with your team.

Related: This is my secret to giving empathetic criticism as a new manager

ASK 2 TO 4 PROBING, THOUGHTFUL QUESTIONS

The majority of your first meeting as a new manager should be spent asking a few key questions to your team as a group. I’d also strongly recommend setting up separate one-on-one time with each individual employee before or after the first team meeting to further learn what’s on their mind (whichever is most appropriate).

Here are some ideas for questions you can ask…

  • What do you want to change in this team?
  • What do you not want to change in this team?
  • What’s typically been taboo to talk about in the past? What have you been nervous to bring up?
  • What looming concerns or apprehension might you have?
  • What’s been the most frustrating thing to have encountered with the team lately?
  • Where do you see the biggest opportunity for improvement with the team?
  • How do you prefer to receive feedback? (Verbal, written, in-person)? How do you prefer to give feedback? (Verbal, written, in-person)?
  • What’s been the most motivating project you’ve worked on all year? With whom? And why?
  • What excites and energizes you about the company?
  • What are you most grateful for in being a part of this company?
  • What do you think has been a big obstacle to progress?
  • What do you wish was communicated to you more often?
  • When have you felt micromanaged? When have you felt like you’ve needed more support?
  • Who’s the best boss you’ve ever had and why? The worst boss you’ve ever had and why?
  • What was the best team experience for you? The worst team experience?
  • How do you like to be shown gratitude?
  • How often would you like to set up a standing one-on-one or check- in meeting? Every week? Biweekly? Once a month? Once a quarter?

If this list of questions overwhelms you, remember, you only need to pick two to four of these questions for the all-team meeting. Save the rest for your one-on-one follow-up conversations.

As you listen to the answers, there are a few things to pay particularly close attention to:

  • Listen for the things you can fix, solve, and knock out quickly. Is there a project that is deadweight? Is there a useless policy that’s slowing people down? The best way to build trust with your new team and show that you’re here to help is to actually help.
  • Listen for what people view as “success” and progress, and consider how you’re going to define and measure that. As a leader, one of your primary jobs will be to say what “success” is, and how well the team is doing to get there.
  • Listen for what people’s communication needs are. What do they feel in the dark about? How might people prefer you sharing what’s going on? How regularly will you need to set up touch points with team members?

BE PROACTIVE IN YOUR NEXT STEPS

As you wrap up your meeting, one of the worst things you can say as a new manager is this: “Feel free to stop by my office if you need anything.” Don’t say that. Why? You’re implying that if they have questions or concerns, they have to come to you. The burden is on them, not you. Instead, try saying: “In the next __ days, I’ll be setting up a time to meet with each of you. From there, based on your preferences, we can set a standing one-on-one time. In the meantime, if you want to meet anytime sooner, grab me in the hall, send me an email–I’d love to sit down sooner.” There’s a huge difference between the two statements. One is reactive and sounds lazy (the former), while the other sounds proactive and that you want to help (the latter). A strong way to end your first meeting is to show that you’re willing to come to them– that you won’t be waiting for them to bring up issues. You want to show as much proactiveness as possible.

BE PREPARED FOR TOUGH QUESTIONS

Note that you may get asked questions during your meeting such as, “What do you think you’ll change?” and “What do you see as the vision for the team?” Some might be tough to answer, especially with you being new. Be prepared to answer them honestly–and with a good dose of humility. There is much for you to learn. This is only Day 1, and the more you can level with your team that you’re here to learn from them about what the direction or what those changes should be, the better. You’re here to listen and to serve.

This is by no means comprehensive. Every team is different–from who managed the team before you, to the interpersonal dynamics at play, to the challenges that they’re facing with their work. You’ll likely need to tweak some of the question suggestions I offered, or some of the phrases I recommended. Regardless, I hope at the very least these tips give you a framework to start planning your first meeting as a new manager, and kick things off on the right foot.

Best of luck to you!

 

FastCompany.com | June 20, 2018 | BY CLAIRE LEW—KNOW YOUR COMPANY 8 MINUTE READ