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#Leadership : Follow the 70-20-10 Model to Train Your Employees … Only 32% of Employees in the U.S. are Engaged, Involved in, Enthusiastic about & Committed to their Work & Workplace, according to Recent Surveys by Gallup. That means More than Two-Thirds of Employees are Not Engaged.

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Today’s rapidly evolving workplace requires employees to constantly upgrade their skills. They must be equipped to find knowledge quickly, be proficient with technology and be able to interact and collaborate using a variety of communication tools.

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The new reality of training is the 70-20-10 model, in which learners get 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others and 10 percent from formal educational events.

Forward-thinking training initiatives can help employees be successful in a rapidly evolving environment. Yet many companies continue to use old-school training methods that have failed to keep pace with major trends affecting the workplace.

A survey by Boston Consulting Group found that companies spend tens of billions of dollars globally each year to train employees, but the money often is wasted because “the training is not geared to drive business results.” It also discovered that business leadership training and talent development often overlook frontline leaders, who create value for customers and that the training employees do receive often doesn’t have a meaningful impact on business results.

According to “The Impact of Employee Engagement on Performance,” a 2013 report by Harvard Business Review Analytical Services, having a highly engaged workforce “not only maximizes a company’s investment in human capital and improves productivity, but it can also significantly reduce costs, such as turnover, that directly impact the bottom line.”

 

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Yet only about 32 percent of employees in the U.S. are engaged, involved in, enthusiastic about and committed to their work and workplace, according to recent surveys by Gallup. That means more than two-thirds of employees are not engaged.

Meanwhile, Millennials and Gen Xers are a growing majority of the workforce. Millennials last year surpassed Gen X as the largest cohort of the U.S. labor force.

These trends are driving many companies to take a hard look at costly, ineffective and time-consuming traditional training – the kind involving daylong workshops and “death by Powerpoint” presentations. Today’s employees want opportunities for on-demand, on-the-job training and feedback.

Progressive companies are opting for a more immersive, interactive and ongoing training approach that typically involves technology. Toward this purpose, many are utilizing microlearning – delivering training content in a bite-sized, on-demand format.

Microlearning can include anything from simple methods, such as directing employees to research topics online and reporting what they discover, to customized digital libraries that offer leaders and employees on-demand access to a constantly evolving set of topics.

Companies that utilize microlearning effectively focus on providing rich content in a variety of formats so learners can focus on the right knowledge and skills in multiple ways. Here are some tips for building more agile, effective and efficient training.

Offer flexible options.
Learners are no longer tied to their laptop or PC. They use Twitter, YouTube, Pinterest and other social media networks to get information. Give them specific skill-building content they can use in a moment of need via social media or other online tools.

Provide both short and long learning opportunities.
These can range from a 30-second video available on their phones, focusing on a specific job challenge, to in-depth e-learning courses and one-on-one coaching.

Make it practical and interactive.
Effective training shows employees the connection between what they are being asked to do and why. It should connect them with the specific skills and information they need to do their jobs, and give them opportunities to learn, practice and get feedback.

Make it social, and fun.
Including a social element that involves community sharing and learning, and perhaps gaming elements, will intrigue learners to return frequently.

The new reality of training is the 70-20-10 model, in which learners get 70 percent of their knowledge from job-related experiences, 20 percent from interactions with others and 10 percent from formal educational events.

I expect interactive, on-demand, on-the-job learning solutions will remain critical to helping companies remain agile and adapt to rapidly changing business environments, though the form of these solutions will undoubtedly continue to evolve. Be open to experimenting with new modalities to ensure learners get what they need.

 

Entrepreneur.com | July 5, 2016 | Amy Fox

#Leadership : 3 Steps That Make A Real Difference In #Training Your #Team…Your Company’s Training Process Doesn’t Have to be Highly Structured or Complicated. Instead, try Creating a Framework that Evolves Organically from your Culture & is Flexible enough to Work with Any New Addition to your Team.

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For any growing business, hiring is always a process that must remain top-of-mind. There’s no doubt that hiring the right person from the onset is immensely important, but many overlook the impact that training has on the long-term success of any new employee.

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Training is one of those things most managers/entrepreneurs don’t pay much attention to during the early days of the business. After all, you and your key team members are too busy creating a product, process and culture on the fly to institute a formal training program. It’s only after your hard work begins to pay off and the business begins to scale that the need for a formalized approach to training all of your new hires becomes acute. I experienced this firsthand earlier this year, when it became clear that our team needed to expand significantly to keep up with increasing customer demand.

Initially, my team and I dove right into the process of getting new hires up to speed on our immediate needs. Often, very little attention was paid to helping the new team members understand the larger initiatives at play. Naturally, this approach led to problems. Our new hires were confused about the bigger purpose behind their work, and the established executive team grew frustrated with projects misaligned to their needs and expectations.

We had to change to successfully navigate this period of rapid growth. We needed a framework that was flexible, robust and quickly implemented. To solve for this, my team and I developed a 3 step process for onboarding and training new hires.

Start with culture.

The level of skill that someone brings to the table is incredibly important, but it isn’t necessarily what makes someone successful. Specific skills can be learned and honed over time, but the need to mesh with a company’s culture comes up almost immediately. That’s why we spend the first few weeks on the job helping them acclimate to the culture that make our company unique. Rather than force someone to sit through a presentation about mission and values, we try and have new hires experience them firsthand. They spend time with our customers, partners and founding team. During this time, we reinforce the idea that we want to work with people we trust, respect and admire — setting the stage for long-term success.

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Assign a mentor.

Team members get a mentor who is tasked with making them successful. This way, we’re able to foster strong relationships across the organization and create an environment where people are invested in each other’s success. Mentors are responsible for not only tactical training, but also long-term career development.

When it comes to assigning a mentor, we often try to pair up employees who have had minor conflicts in the past. It seems somewhat counterintuitive, but I’ve found that if a leader has a problem with another team member, the best thing is to create a situation where each person is forced to make the other successful. More often than not, this structure resolves any existing conflict and forms a much stronger bond over time. This process of setting aside issues and moving forward positively help to create a much more balanced, open, and successful team across all levels.

Follow up early and often.

Finally, we follow up with new additions to the team early on and continue meeting on a frequent basis thereafter. This high-touch approach ensures that no one ever gets too far off course at any point in time. I personally set aside a scheduled time each week for an open conversation with each of my direct reports and require them to do the same with theirs. These follow-up sessions don’t have to be time-consuming. Often, they happen while making a coffee run or over lunch. The important thing is that problems and questions are never allowed to fester. By being insanely proactive in this manner, we’re able to make sure people receive the feedback and support they need, exactly when they need it.

Your company’s training process doesn’t have to be highly structured or complicated. Instead, try creating a framework that evolves organically from your culture and is flexible enough to work with any new addition to your team. If you ensure that your new hires understand the company’s culture, are partnered with mentors who are deeply invested in their success and have frequent opportunities for feedback, you’ll find that you’ll develop a more balanced and successful team.

Chris Myers is the Cofounder and CEO of BodeTree, a web application designed to help small businesses manage their finances.

Forbes.com | August 8, 2015 | Chris Myers