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#Leadership : How To Make Your Company’s Culture of Innovation More Than Just A Nice Idea…In the #Workplace, Encouraging Creative Problem-solving is far easier in theory. By Taking the Needed Steps to Alleviate any Overpowering Fear of Failure, You can Steer your Team Onto the Right Path.

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Here’s what I Did to Turn our Office Culture Around & Encourage Employees to Share their Ideas Without Worrying about Rejection. – Manpreet Singh, Founder and President of TalkLocal

Develop an Effective Knowledge Transfer System

As a startup founder & investor, it’s not enough for me to merely value innovation and creativity: I must also manage the hazards associated with new ideas. After all, employees who routinely bring novel ideas to their colleagues are likely to experience more rejection, failure and even embarrassment than others in their career. The question is, how do you encourage your team TISI NaN% to innovate despite the risks?

Ultimately, I’ve learned that my personal values alone can’t create a robust culture of innovation. For example, at my company, a social media editor recently started noticing a persistently dismissive attitude coming from certain quarters regarding her collaborative projects. In one extreme case, she was mortified when a project (a stylized promotional video) was scrapped over what boiled down to the employee’s editing choices. Team members lambasted the video, getting it pulled without offering constructive criticism beforehand.

Imagine if that were our response to every lost sales lead or dip in quarterly performance: it would be both paralyzing and counter-productive.

In the workplace, encouraging creative problem-solving is far easier in theory. By taking the needed steps to alleviate any overpowering fear of failure, you can steer your team onto the right path. Here’s what I did to turn our office culture around and encourage employees to share their ideas without worrying about rejection.

Lead by Consensus: Put Feedback on the Meeting Agenda

My team used to email one another to get feedback. Besides being inefficient, emails offered an easy out for those who preferred to avoid confrontations. Ironically, this silence only increases the risk of failure and can still hurt feelings. To nip this communication method in the bud, we’ve placed all projects on the weekly meeting agenda to mandate those uncomfortable conversations. There are now face-to-face discussions about each project, which makes the office a safe space for critical engagement with one another. This in turn also produces shared clarity on project design and purpose while generating ideas for improvement and greater results. And with more engagement comes more shared responsibility for both successes and failures.

 

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Have the Last Word

Another barrier to direct critical feedback among team members was my own presence. I’m less risk-averse than most, yet my very vocal feedback made some team members too reliant upon me to catch every possible pitfall. Given my position and involvement, it was easy for team members to bring their concerns to management rather than have that possibly awkward dialogue with the project leads themselves. Now, my silence during meetings opens the door for the voices of other team members. Of course, I maintain the last word at every step of the process, but the emphasis is on last – and that makes all of the difference.

Make the Non-Starter a Conversation Starter

Most off-the-wall ideas never get implemented, so giving a constructive response to unviable suggestions early on can help your team members come up with more effective plans in the future (as opposed to shutting down their creative thinking). It’s critical that everyone has an evolving understanding of company goals, priorities and resources. At TalkLocal, we now deliver more frequent and detailed reports on our analytics, resource allocation, and where improvement is most needed. As a result, team members feel more empowered to offer informed feedback, and rather than falling silent, they are ushered towards a new way of critical thinking that allows them to produce more sophisticated and viable ideas over time.

Highlight the Anonymous Idea Box

As employees grew more seasoned, I saw fewer of those enthusiastic but naive suggestions, which was a problem in and of itself. In order to encourage new employees to not fall into a similar trap, we decided to dust off our suggestion box and encourage the team to bring up and discuss any anonymously submitted ideas. Through this process, we’re bringing new employees into our growing culture of innovation, while still helping them shape their thinking as they grow with the company.

Today, our social media editor remains creative, recently reducing our e-marketing costs while increasing click rates through better targeting, proving that one success is worth a dozen failures. Furthermore, not a day goes by that a team member doesn’t propose a way to change the company for the better — which makes us better regardless of whether the idea is implemented or not. As the inherent value of an innovation-powered workplace continues to energize and inspire our team, I’m confident that our tangible value will continue to grow as well.

Manpreet Singh is Founder and President of TalkLocal, a home services marketplace that turns online service requests into a live conversation with the right available business in minutes.

 

Forbes.com | August 7, 2015 |  Young Entrepreneur Council

#Leadership : Top Signs Your Colleague Is An Empty Suit…Is your Manager, Employee, or CoWorker an Empty Suit? And How Would you Know If They Were? Here are Some Tell Tale Signs You are Working with an Empty Suit.

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Unfortunately, They Lack Knowledge of What They are Doing in Their Work Role. In the Worst Cases the Empty Suit Can’t Manage to Explain the Goals of the Department. In a weak attempt to do so will say something similar to one or more of the following:

The Office

There is nothing wrong with dressing well for the office, but the problem comes when it’s all style and no substance. Expensive suits from Hugo Boss or Armani are no substitute for business acumen. Women and men are each just as guilty in this. Such people could be found in any company from the largest like Apple AAPL -0.1% andMicrosoft MSFT +0.28% to small entrepreneurial offices. Nowhere is immune from this scourge, unless you work alone.

Here are some tell tale signs you are working with an empty suit.

1. Thinks fine clothing is a substitute for brains. They might dress in clothing they perceive as superior and frequently demean your appearance with snooty comments.

For instance: “OMG, why are you wearing those single buckle monk strap shoes, that’s so last season.”

Unfortunately, they lack knowledge of what they are doing in their work role. In the worst cases the empty suit can’t manage to explain the goals of the department. In a weak attempt to do so will say something similar to one or more of the following:

“You know, we do awesome things.”
“We’re the glue that holds the company together.”
“Optimize processes for better efficiency.”
“We’re like the people people.”
“It’s like we forward the empowerment goals of the company.”

 

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2. Talks primarily in platitudes. For instance, in response to “why aren’t any of the computers in the department working today?” says one of the following:

“These things happen.”
“It is what it is.”
“I can see that being a problem.”
“It’s nobody’s fault.”
“It’s a pity.”
3. Parrots the company line even to the extent of unwittingly sounding foolish to others.

On Monday, says: “Oh yes we are committed to providing our employees with the best training in the industry.”

On Tuesday, says: “No we can’t possibly spend money on training because we have to cut costs.”

When confronted about the obvious dichotomy will say one of the following to deflect:

“Not my decision.”
“We are all together in this.”
“My hands are tied on that one.”
“It’s the same everywhere else.”
“I’m doing what my boss told me to do.”
4. Never takes responsibility for errors. For instance, fails to purchase the necessary beverages for the office party, despite multiple requests from the boss to do so. In defense, says one or more of the following:

“I agree we could have done better.”
“Things take time.”
“These things happen.”
“We can’t always get it right”
“I don’t recall being asked.”
Note the lack of “I screwed up” or anything else taking personal responsibility.

 

5. Shows no original thought. Just when you think your empty suit colleague might have provided an insightful suggestion, you actually realize that you’ve heard it before. Where? Likely one of the following:
You made the same suggestion last week (now its being passed off as new.)
It’s recycled from the CEO’s group webcast.
Your colleague suggested it yesterday. The “suit” now takes ownership after ridiculing the idea previously.
The idea has failed many times but the empty suit is too dumb to understand.
The suit saw the idea watching reruns of Seinfeld; thinks no one will notice.
By now you should have identified if there are any empty suits in your work group. If it’s your boss there is no alternative than to find a new job or else suffer in silence as the empty suit leads your department down the road to well deserved obscurity.

If it’s one of your coworkers then be sure not to work on any teams with them if you can help it. And if you are lucky enough to have no empty suits in your team then pray that it stays that way.

In the meantime, don’t forget to plug your brain in as you put on your business clothes.

Simon Constable is a New York-based writer.

 

Forbes.com | July 14, 2015 | Simon Constable