#Strategy : How America Became Exceptional…Just as the Foresight of our Predecessors had far Reaching Consequences, so Do the Ones we Make Today. We Should Endeavor to Make Wise Ones.

What Made America Great was the Choices we Made. While the Rest of the World Clung to Class & Caste, we Chose to Offer Hope & Opportunity. When Europe descended into death and destruction, we chose to be a beacon for those who wanted a better life. Within our borders, desperation was transformed into hope, which unlocked ingenuity, industry and prosperity.

In 1929, just before the stock market crash, Louis Bamberger and his sister, Caroline Bamberger Fuld, sold their department store in Newark to R.H. Macy and Company for $25 million. Grateful to the people of Newark for their support, they planned to endow a medical college in that city.

Yet when they approached Abraham Flexner, the foremost authority on higher education at the time, he pointed out there was little point in building a medical school just across the river from Manhattan, where there was no shortage of medical talent. Instead, he asked the Bambergers to think more ambitiously.

What he had in mind was a place unlike any the world had ever seen, the Institute for Advanced Study. It was to be an academic institution without classrooms or laboratories, but would host some of the world’s greatest minds in an idyllic setting where their genius could roam free. As it turned out, it was an idea that would have great impact on America and the world.

The Great European Brain Drain

No event can be separated from its historical context and the Institute was no different. Just as the idea was taking shape, things for Jews were becoming difficult in Europe. The Bambergers, with their longstanding devotion to Jewish causes combined with the also Jewish Flexner’s academic reputation, would be an ideal conduit top scientists.

Their first efforts succeeded beyond their wildest dreams. On a trip to Caltech in 1932, Flexner met with Albert Einstein. As it turned out, his timing was fortuitous as there was growing hostility to Einstein and his “Jewish physics” in Germany. A group of Aryan scientists had just published a book denouncing him and he had decided to leave Europe.

 

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Einstein’s arrival at the Institute soon attracted others. The influential Hermann Weyl, whose wife was Jewish, came in 1933, as did John von Neumann, the Hungarian Polymath, also born Jewish. In 1935, Wolfgang Pauli came too. As the trickle of great minds became a flood, America was quickly amassing the greatest collection of talent the world has ever known.

As events would have it, this unusual band of refugees fleeing persecution would arrive just in time to not only alter the course of the war that was to come, but to change the fate of their adopted country.

America’s New Immigrants Help To Win The War

In 1939, another emigre, Leo Szilard, went to see Einstein. Szilard, who had helped develop the idea of a nuclear chain reaction, realized that the process could be used to make a bomb of unimaginable power and that Germany was probably already working on one. Together with fellow Hungarians Eugene Wigner and Edward Teller, he drafted a letter to President Roosevelt.

Normally, a letter from some immigrant scientists would not reach the President’s desk, but Einstein’s signature carried a lot of weight. The President ordered the idea studied and determined that it required action. As luck would have it, an engineer from MIT, named Vannevar Bush, was also in the process of selling Roosevelt an idea.

Bush’s brainchild was the OSRD (Office of Scientific Research and Development), which would capitalize on America’s newfound talent to conduct scientific research to support the war effort. Bush would run it and report only to the President. His proposal was approved and given almost unlimited resources and funding.

The OSRD was an unparalleled success. In addition to the Manhattan Project that developed the atomic bomb, it also developed a number of other innovations that contributed greatly to the war effort, including the proximity fuze and radar. Perhaps most importantly, it forever changed how science was funded and undertaken in the United States.

The Post-War Boom In Science And Innovation

As the war drew to a close, President Roosevelt asked Bush to write a report about how to organize future funding for science. That report, called Science, The Endless Frontier, was presented to Truman in 1945. It proposed the formation of a new government agency to direct government funds for basic research.

Bush’s work led to the formation of a variety of agencies, including the NSF (National Science Foundation), NIH (National Institutes of Health) and DARPA (Defense Advanced Research Projects Agency). Like the OSRD, in time this new funding architecture became critical to America’s technological leadership.

The NSF has funded innovations such as barcode scanners and next generation materials. NIH backed the Human Genome Project as well as research that has led to many of our most important cures. DARPA, quite famously, invented the Internet and GPS. It’s hard to imagine what life would be like without the breakthroughs that these programs developed.

And there is nowhere that the exceptional American approach has been more successful than in information technology.

The Dawn Of The Digital Age

The first digital computer was not, as many believe, invented in the United States, but in Britain’s own World War II skunk works, Bletchley Park. Unfortunately, Churchill ordered the machine destroyed at the end of the war in the name of national security.

To compound the error, further work was cordoned off in an obscure government lab and Alan Turing, the British mathematical genius who pioneered the field of digital technology, killed himself after enduring untenable persecution for being a homosexual. That, in a nutshell, was what killed the British technology industry.

Things went much differently in the US. John von Neumann, one of the immigrants who fled anti-semitism in Europe, developed a new model, partly based on the British version, at the Institute for Advanced Study. Further, unlike in Britain, this work was done openly and the design of the IAS machine was shared widely.

Today, virtually every digital device in the world is based on the von Neumann architecture and America dominates the global market for digital technology, estimated to be worth nearly $4 trillion a year. We are also leaders in every other advanced area conceivable, from medical research to nanotechnology to energy.

Throughout our history it has been our openness—to new people as well as new ideas—that made it all happen.

The New American Exceptionalism

Today, America remains exceptional, but for far different reasons. We are, for example, the only advanced country where a majority of the population does not accept evolution. Instead of prizing immigrants for their energy and ingenuity, we call them rapists and drug trafficking migrants with calves the size of cantaloupes.

Our politicians, looking to pander to the lowest common denominator, score cheap political points by waging a war on science. Perhaps not surprisingly, we are losing our lead. The epicenter of physics has shifted to Europe, where they discovered the Higgs boson at the massive particle accelerator at CERN (we defunded ours). A rising China, similar to America a century ago, is poised to assume leadership.

What made America great was the choices we made. While the rest of the world clung to class and caste, we chose to offer hope and opportunity. When Europe descended into death and destruction, we chose to be a beacon for those who wanted a better life. Within our borders, desperation was transformed into hope, which unlocked ingenuity, industry and prosperity.

The truth is that America as an exceptional nation is not a birthright to gloat upon, but a legacy to be lived up to—and lately we’ve been failing miserably. The open, inviting country that we once were is quickly disappearing into a bacchanalia of ignorance, superstition, and selfishness.

Just as the foresight of our predecessors had far reaching consequences, so do the ones we make today. We should endeavor to make wise ones.
Greg Satell is a US based business consultant. You can find his blog at DigitalTonto.com and follow him on Twitter @DigitalTonto

 

Forbes.com | July 4, 2015 | Greg Satell

#Leadership : Why Mean People Still Get Ahead at Work…The Crueler he (my Boss) Behaved, the More they Seemed to Follow him Around with Puppy-Dog Eyes.

Years ago, I worked alongside a man who was a real tyrant.  He would bark orders at his direct reports, and they would practically jump out of their shoes to do as he asked.

business suit

Cruel leaders may only seem well-liked.

The crueler he behaved, the more they seemed to follow him around with puppy-dog eyes. It almost seemed like they loved him.

I felt sorry for them and angry at the same time. I did not understand why they would not stand up to their awful boss.

Was I missing something there?

I often wonder what inspires people to follow leaders like that boss, despite all the mistreatment. Are they incredibly charismatic? Is there a softer side that only some people can see?

Not usually. Here are the real reasons that a cruel leader seems to get all the love:

Fear

By all appearances, the department seems to be running smoothly. Everyone appears to be getting along just fine and doing their work, but it is just a cover.

His employees are afraid to challenge him, and so they keep their true feelings to themselves. This fear causes them to keep their heads down and not make any waves.

No complaints

No one is complaining, so everything appears to be okay. However, the absence of friendly gossip indicates that something is amiss. Co-workers are not confiding in each other because they know he will somehow find out, and then what? This fear of unknown consequences forces employees to keep the abusive behavior to themselves.

 

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Work happens

His department works and just gets by because they have learned that bad things happen when they miss the mark. They are afraid to fail — knowing from experience that they will be singled out and shamed for falling short of their goals.

The respect that cruel leaders seem to earn is only an illusion.

Cruel leaders do not really get all the love. It only appears that way. Under the surface, they are despised by everyone.

Cruel leaders inspire hatred, not love, precisely because they are completely focused on themselves and use others to get what they want. They take what could be a great opportunity to inspire others to be great, and they squander it by being ruthless.

Have you known a cruel leader? 

Read the original article on Aha!. Copyright 2015. Follow Aha! on Twitter.

http://blog.aha.io/index.php/why-cruel-leaders-get-all-the-love/#ixzz3eOy2yOGJ

#Leadership : These 32 Business Clichés Need to Die…If You’re the One Doing It, Know that Abusing Clichés can Seriously Undermine your Credibility. Here is a List of Overused Business Expressions & the Reasons they Should be Put to Rest Once & for All.

When you Hear a Business Contact Using yet Another Cliché, What’s the First Thing that Comes to Mind? For me, it’s like fingernails on a chalkboard. Sure, there are times when using a cliché makes sense. When a person uses one after another, or the context is clearly not right, it’s super annoying. If you’re the one doing it, know that abusing clichés can seriously undermine your credibility.

 

Image: Getty 

Here is a list of overused business expressions and the reasons they should be put to rest once and for all.

1. To be honest

Wait, you weren’t being honest until now?

2. It is what it is

Yes, that’s true. It definitely “is what it is.” But the question is, what is it?

3. Don’t drink the Kool-Aid

Why not? It’s been one of my favorite beverages for years.

 

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4. With all due respect

Anytime a person starts a sentence with this, the person is about to disrespect you.

5. Let’s see if we have the bandwidth

This typically means the person doesn’t have the bandwidth. It’s a stall tactic.

6. The fact of the matter is

This basically says, “What you’ve presented until now was not fact and I’m about to correct you.”

7. Break down silos

Are we talking about business or farming?

8. Paradigm shift

Big words don’t impress me. Just say “change.

9. To be fair

I hope you are being fair. It’s only fair.

10. Let’s get disruptive

You’re edgy and trendy; we get it.

11. Going forward

Do you ever go backward in business? I sure hope not.

12. Touch base

Touch base, reach out, get in touch. The list goes on and on. Just use the wordcontact.

13. Push the envelope

The last time I pushed the envelope, it ended up in the mailbox.

14. In the pipeline

I can’t put it in the pipeline, because I don’t even know what the pipeline is.

15. Leverage our assets

Do you mean “our” assets or “my” assets?

16. Let’s take this offline

We can take it offline, but the conversation is going to be pretty much the same.

17. Low-hanging fruit

Someone who is talking about low-hanging fruit may not have much experience “reaching for the stars” (pun intended).

18. Move the needle

Everybody wants to “move the needle,” but without actionable advice this is a waste.

19. Think outside the box

If someone tells you to think outside the box, chances are that person has never done it.

20. Get granular

You mean specific? Why don’t you just say “specific”?

21. This really has legs

It may have legs, but who knows how fast those legs can run?

22. Raise the bar

Raise the bar, reach for the top, eye on the prize. They are all the same, and none of them mean much.

23. Run it up the flagpole

What are you going to do once it gets to the top?

24. Ducks in a row

Do we really need to bring these cute animals into our business conversation?

25. Synergize

A Stephen Covey term that has been abused, time and time again.

26. Loop back/circle back

So, we’re going to talk about this later, then…

27. 360-degree thinking

This one has never really made sense to me.

28. My door is open

Your door is open, except when it’s actually closed.

29. Eat your own dog food

I don’t want to eat anybody’s dog food. Period.

30. Best of breed

Are you meeting with the Westminster Kennel Club? No? Didn’t think so.

31. Let’s take a deep dive

This was the “cool” thing to say five years ago. Now it’s played out to the max.

32. Pick your brain

Translation: I want to know what you know and am too lazy to look it up myself.

Which clichés really make you grind your teeth? Sound off in the comments!

 

Inc.com – May 4, 2015 – 

BY LARRY KIM

Founder and CTO, WordStream

#Strategy : Losing Sleep? Your Wallet Is To Blame…84% Feel That They are Not in Control of their Current Financial Situation. Nearly 75% of All Adults are Losing Sleep Over Some Sort of Money Woe.

“I Think Part of the Challenge is There Hasn’t Been Real Growth in Incomes, The Cost of Groceries, Cost of Healthcare, etc, Those Kinds of Expenses have a Normal Inflationary Increase, But I Don’t Think Wage Increases have Kept in Line.” (Indeed, while the U.S. job market has been adding jobs in recent months, wage growth has been tepid, to say the least.) – Greg Ward, a Certified Financial planner & Financial Finesse’s Think Tank Director,

62% of Americans are losing sleep over money woes.

The job market is showing signs of improvement, gas prices are down and the market is still in its bull run. Yet despite this relatively rosy environment, Americans are seriously stressed about money. 84% feel that they are not in control of their current financial situation. Nearly 75% of all adults are losing sleep over some sort of money woe. And 69% of younger adults would give up the internet for one month just to get $1,000.

These statistics come courtesy of three new studies, all released this week, that looked at the state of savings, spending, and financial stress in the U.S. All three studies found that while Americans aren’t totally floundering when it comes to managing their household finances, they’re feeling under-confident and over-stressed when it comes to what’s in (or, in some cases, not in) their wallets.

The first study, released by Capital One 360 on Tuesday, revealed that 54% of Americans Feel Happy When They Save Money, Yet 36% of Respondents told Capital One that their income is Not High Enough to Allow for Saving. It was Capital One that also discovered that a whopping 69% of young adults (ages 18 to 24, roughly) would give up their home internet connection for a month in exchange for a $1,000 deposit into their savings account.

A second study, released on Wednesday by financial education company Financial Finesse, both echoed many of Capital One’s findings and provided a deeper look at certain segments of Americans — particularly, low-to-moderate income Women who Have Kids under the age of 18. 85% of this group, Financial Finesse found, are experiencing high or overwhelming levels of financial stress.

 

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“I Think Part of the Challenge is There Hasn’t Been Real Growth in Incomes,” Greg Ward, a certified financial planner and Financial Finesse’s Think Tank director, said in a recent phone interview. “The Cost of Groceries, Cost of Healthcare, etc, Those Kinds of Expenses have a Normal Inflationary Increase, But I Don’t Think Wage Increases have Kept in Line.” (Indeed, while the U.S. job market has been adding jobs in recent months, wage growth has been tepid, to say the least.)

Interestingly, while 84% of respondents told Financial Finesse that they feel like their financial situation is out of control, one segment of adults feel perfectly cool, calm and collected when it comes to their money: men under 30. Twenty-six percent of this group told Financial Finesse that they have no financial stress whatsoever, with 84% reporting they have a handle on cash flow (compared to 66% of women under 30 who say the same), 69% saying they feel comfortable with their debt (compared to 51% of women under 30 who feel comfortable with their debt), and 46% feeling confident about their investment decisions — double the proportion of women under 30 who would say the same thing.

But just because men under 30 say everything with their money is hunky-dory doesn’t mean that that they’re financial whiz kids.

“Remember, stress is self reported, and these individuals could have the same financial challenges [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][as others], but it doesn’t necessarily translate into the same levels of self reported stress,” Ward noted. In other words, it’s a matter of perspective. One person with a $7,500 student loan at a 4.66% interest rate might feel terrible with that debt on their personal balance sheet, while another person with that exact same loan might easily think, “Yay! That’s my only debt and it’s at a relatively low interest rate; I’m doing great!”

(It also might be the innocence of youth speaking: a recent study from financial planning firm LearnVest revealed that our financial confidence is high when we’re in our 20s but starts to sink when we hit our 30s and bottoms out by our 40s.)

A third study, out Thursday morning from CreditCards.com, confirms that Millennial men are in the minority when it comes to feelings of financial contentment. And in fact, not only do most Americans feel uneasy about their finances, money is keeping lots of people up at night: CreditCards.com reports that 62% of adults are losing sleep over at least one financial problem. This is seven points lower than in June 2009, the last time the poll was conducted, but it’s still higher than the 56% who reported money-induced insomnia in 2007.

Retirement is, currently, the biggest culprit of lost sleep, with 40% of all adults saying that insecurity over the size of their nestegg keeps them up at night occasionally; among adults ages 50 to 64, that number is 50%. But gaining on retirement’s lead is stress of education expenses: 31% of all adults report losing sleep over the idea of paying for educational expenses, either their own or someone else’s; among adults ages 18 to 29, that number jumps to 50%.

“The biggest change over the past eight years has been the steady increase in the number of people losing sleep over educational expenses,” Matt Schulz, CreditCards.com’s senior industry analyst, said in a statement accompanying the study. “That’s the only one of the five categories that has gotten worse since the Great Recession. Unless something slows the rapid rise in college costs, this could soon be Americans’ biggest financial fear.”

While stress in general is neither healthy nor fun (and tips on reducing financially-induced stress can be found here), Financial Finesse’s Ward says that, at the end of the day, a little bit of uneasiness might actually be a good thing.

“Having no stress is not necessarily an ideal situation. My house might not be on fire, but there might be a fire in the bathroom — something little that could become bigger later on,” he says. “If you say, ‘I don’t have a care in the world,’ there might be a reality check that needs to occur.”

 

Forbes.com | 6-25-15 | Maggie McGrath 

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#Leadership : Overcoming Burnout: 5 Ways To Get Back On Track At Work…What Is Burnout? Career Burnout is a Chronic Psychological Condition Characterized by Exhaustion, Cynicism & a Lack of Professional Efficacy

Why People Experience Burnout ?  Excessive workloads, unrealistic time pressures and resulting exhaustion certainly contribute to burnout, but they alone are not responsible. Day-to-day social interactions and a lack of civility in the workplace are a primary cause.

Burnout_Woman

“I haven’t seen you smile in a week,” Anne vividly recalls her husband saying. She was in the depths of burnout. She worked as a medical professional in a relentlessly pressure-packed environment, with an unreasonably heavy workload, yet she didn’t think her job was the source of her unhappiness. She had come to blame herself, believing she was simply incompetent.

With the support of her husband and a counselor, Anne began to see that work and misery didn’t have to be synonymous. She realized there was a difference between being busy and burdened, and she regained control, partly by making an effort to pause throughout the day to relax or exercise. Eventually, she even recognized that she could truly be good at her job.

Anne is just one of an increasing number of people who have experienced workplace burnout. “It’s more common than the average worker recognizes,” says Chris Ebberwein, Ph.D., a behavioral faculty member at Wesley Family Medicine, University of Kansas School of Medicine in Wichita and member of the American Psychology Association “It can creep into your life and make you start to think unhappiness at work is normal.”

 

What Is Burnout?

Career burnout is a chronic psychological condition characterized by exhaustion, cynicism and a lack of professional efficacy, says Christina Maslach, Ph.D., professor of psychology at the University of California, Berkeley, and author of the Maslach Burnout Inventory. “It’s not simply that people are tired…It’s not just that people have a bad attitude,” she says. “It’s that they’re working in a socially toxic workplace,” one that lacks support and transparency from supervisors and colleagues.

The idea of workplace burnout first gained traction in the 1970s, but awareness of the problem has peaked lately. “The workplace is just squeezing people harder and harder in a lot of ways, and burnout is that reaction to chronic, everyday stressors,” says Maslach. “People experiencing burnout talk about erosion—I love my job, I’m good at my job, but working in this environment is socially toxic.”

Job burnout affects professionals working across all occupations, but appears to be most prevalent among those in service jobs, particularly physicians, 46% of whom have reported experiencing it, according to the Medscape Physician Lifestyle Report 2015.

 

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Why People Experience Burnout

Excessive workloads, unrealistic time pressures and resulting exhaustion certainly contribute to burnout, but they alone are not responsible. Day-to-day social interactions and a lack of civility in the workplace are a primary cause.

“Something as little as someone rolling their eyes can wear away at you,” says Maslach. “It’s also sarcastic tone of voice, being nasty and rude. It’s what you say, how you say it and how you act.”

According to Maslach, There are 6 Areas Where Trouble can Lead to Burnout. These are:

1. Workload: Do you have too many tasks and not enough time to complete them, or too few resources? Is the flow of your assignments unsustainable?

2. Control: Does your job allow you a level of autonomy? Do you have control over what you’re doing and when?

3. Reward and positive feedback: When you do something valuable for your employer, are you recognized for your work? Do you feel appreciated?

4. Workplace community: Do you work in a supportive, transparent environment, or are you surrounded by destructive competition and gossip?

5. Fairness: Is everyone within your organization treated with respect, fair opportunity and equal access, or do you perceive favoritism and cheating?

6. Values: Do you find your work meaningful, or does it require you to compromise your personal values?

 

Overcoming Burnout

If you feel like you’re on the path to burnout, here are five ways to get back on track.

1. Seek input from within your organization.
In many cases, professional burnout is not exclusive to one individual within an organization. Identify other employees who may be experiencing the problem and collaborate with them to start to fix it. “People have to work together to figure out what’s creating a less than ideal working environment,” says Maslach. “Ask yourselves, ‘How do we turn this around?’ See if there are ways for the organization to work with everybody to find a solution.”

A successful example of this is CREW (Civility, Respect and Engagement in the Workplace), a burnout intervention program first implemented in Veterans Health Administration hospitals. Over a six-month period, participants met weekly to discuss respectful workplace relationships and participate in communication exercises. Outside of meetings, they were encouraged to practice positive social exchanges. The program yielded improved civility and decreased burnout more than one year later.

2. Establish new relationships.
If everyone in your office social circle has given up on escaping the burnout rut, it’s time to make a change. Surround yourself with coworkers who want to make positive strides in their work lives and draw support from one another. In “Conquering Burnout,” in Scientific American, Maslach and a coauthor write, “Receiving good vibes from others is an uplifting experience, but so, too, is expressing them to others.”

3. Find meaning in your work.
Identify the most fulfilling elements of your work and dedicate more time to them. If you can, talk to your supervisor about better aligning your responsibilities with your strengths and interests. “If you feel like the projects you’re taking on match what you like to do, burnout will diminish, because you’re enjoying yourself at work,” says Ebberwein.

4. Make a conscious effort to take breaks.
Whether for a few minutes or a few days, take time away to recharge. Set an alarm every 30 minutes as a reminder to get up and move around the office, suggests Maslach in “Conquering Burnout,” and make use of your vacation days. “Some companies love people who never take breaks,” says Ebberwein. “But that praise is moving them down a path to burnout.” If appropriate, talk to your employer about switching to a more flexible work schedule. Customizing your schedule to your needs can offset burnout by giving you a greater sense of control.

5. Change organizations or career paths.
Despite your best efforts, sometimes you can’t possibly overcome burnout where you work. In that case, beating burnout may require you to consider a new job or an entirely new field. “Some jobs are, by nature, difficult, tiring and stressful,” says Ebberwein. “If you can’t say you do it for a specific reason, explore other options.”

 

Forbes.com | June 23, 2015 | Vicky Valet 

#Leadership : How To Answer Nasty, Scathing Emails…This Type of Email is Known in Cyberspace as “Flaming,” & All such Messages have a Single Thing in Common—A Complete & Utter Lack of Emotional Intelligence (EQ).

We’ve All Been on the Receiving End of a Scathing Email, as well as its mysterious, vaguely insulting cousins. You know the messages I’m referring to. They don’t need exclamation points or all caps to teem with anger and drip with sarcasm.

red-button

Dressing someone down via email is tempting because it’s easy—you have plenty of time to dream up daggers that strike straight to the heart, and you lack the inhibition that’s present when the recipient is staring you in the face.

This type of email is known in cyberspace as “flaming,” and all such messages have a single thing in common—a complete and utter lack of emotional intelligence (EQ).

A recent survey (sponsored by communications device manufacturerPlantronics ) found that 83% of today’s workforce considers email to be more critical to their success than any other form of communication.

Email has been around long enough that you’d think that we’d all be pros at using it to communicate effectively. But we’re human and—if you think about it—we haven’t mastered face-to-face communication either.

The bottom line is that we could all use a little help. The five strategies that follow are proven methods for keeping your emotions within reason, so that you don’t hit “send” while your emails, tweets, comments, and virtual chime-ins are still flaming.

1. Follow Honest Abe’s First Rule Of Netiquette

I know what you’re thinking: How could someone who died more than a century before the internet existed teach us about email etiquette?

Well, in Lincoln’s younger years, he had a bad habit of applying his legendary wit when writing insulting letters to, and about, his political rivals. But after one particularly scathing letter led a rival to challenge Lincoln to a duel, Lincoln learned a valuable lesson—words impact the receiver in ways that the sender can’t completely fathom.

By the time he died, Lincoln had amassed stacks of flaming letters that verbally shredded his rivals and subordinates for their bone-headed mistakes. However, Lincoln never sent them. He vented his frustration on paper, and then stuffed that sheet away in a drawer. The following day, the full intensity of his emotions having subsided, Lincoln wrote and sent a much more congenial and conciliatory letter.

We can all benefit from learning to do the same with email. Your emotions are a valid representation of how you feel—no matter how intense— but that doesn’t mean that acting on them in the moment serves you well. Go ahead and vent—tap out your anger and frustration on the keyboard. Save the draft and come back to it later when you’ve cooled down. By then you’ll be rational enough to edit the message and pare down the parts that burn, or—even better—rewrite the kind of message that you want to be remembered by.

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2. Know The Limits Of Virtual Humor

Some people show their displeasure with words typed in ALL CAPS and a barrage of exclamation points. Others, however, express dissatisfaction more subtly with sarcasm and satire. The latter is no less of a breakdown in the core EQ skill of self-management, and it can be even more dangerous because it’s harder to detect when you’re doing it. The sender can always convince him or herself that the spite was just a little joke.

While a little good-natured ribbing can sometimes help lighten face-to-face interaction—interaction with an arsenal of facial expressions and voice inflections to help you to convey the right tone—it’s almost never a good idea to have a laugh at someone else’s expense online.

Online your message can too easily be misinterpreted without your body language to help to explain it, and you won’t be there to soften the blow when your joke doesn’t go over as intended. In the virtual world, it’s best to err on the side of friendliness and professionalism. For those times when you absolutely cannot resist using humor, just make sure that you are the butt of the joke.

 

3. Remember That People Online Are Still People

While entranced by the warm glow of a computer monitor, it’s sometimes difficult to remember that a living, breathing human being will end up reading your message. Psychologist John Suler of Rider University has found that people who are communicating online experience a “disinhibition effect.” Without the real-time feedback between sender and receiver that takes place in face-to-face and telecommunication, we simply don’t worry as much about offending people online.

We don’t have to experience the discomfort of watching someone else grow confused, despondent, or angry because of something that we said. When these natural consequences are delayed, we tend to spill onto the screen whatever happens to be on our mind.

Averting such messages requires you to be intentional in applying your social awareness skills. Without being able to physically see the other person’s body language or hear the tone of his/her voice, you must picture the recipient in your mind and imagine what (s)he might feel when reading your message as it’s been written.

In fact, the next time you receive a curt or outright rude email, put the brakes on before firing back a retort. Taking the time to imagine the sender and considering where he/she is coming from is often enough to extinguish the flames before they get out of control.

Could the sender have misinterpreted a previous message that you sent to him/her? Could (s)he just be having a bad day? Is (s)he under a lot of pressure? Even when the other party is in the wrong, spending a moment on the other side of the monitor will give you the perspective that you need to avoid further escalating the situation.

 

4. Know How The Internet Feels 😉 🙁 😮

Emoticons have a mixed reputation in the business world. Some people and even organizations believe that smiley faces, winks and other symbols of digital emotion are unprofessional, undignified, and have no place outside of a high school hallway.

When used properly, however, a Dutch research team has shown that emoticons can effectively enhance the desired tone of a message. The team led by Daantje Derks at the Open University of the Netherlands concluded that “to a large extent, emoticons serve the same functions as actual nonverbal behavior.” Considering that nonverbal behavior accounts for between 70 and 90% of a message when communicating face to face, it’s time to ditch the stigma attached to emoticons in the business setting.

For those leery of dropping a smiley face into your next email, I’m not suggesting that you smile, wink, and frown your way through every email you write. Just don’t be afraid to peck out a quick 🙂 the next time you want to be certain that the recipient is aware of your tongue planted firmly in cheek.

 

5. Know When Online Chats Need To Become Offline Discussions

Managing online relationships will always be a somewhat difficult task for people built to communicate in person. However, managing critical email conversations is even more difficult for those programmed to communicate via email. Significant, lengthy, and heated email exchanges are almost always better taken offline and finished in person.

With so much communication via email these days, it can be hard to pull the trigger and initiate a face-to-face conversation when you sense that an online interaction is becoming too heated or simply too difficult to do well online. Online technologies have become enormously useful for increasing the speed and efficiency of communication, but they have a long way to go before they become the primary source for creating and maintaining quality human relationships.

Bringing It All Together
Email is a challenging way to communicate strong emotions, and we could all use a little help.

Please share your thoughts in the comments section below as I learn just as much from you as you do from me.

 

Forbes.com | June 23, 2015 | Travis Bradberry

Got Kids ? : Outcomes: Choosing a Major…Of Course there’s More to a Career than just a Paycheck, but it is One Big Thing to Consider When Choosing a Major, as it Will Influence your Future Salary.

Check out a Color-Coded Graph representing 85 majors over the course of 45 years & the Income Generated. There are also colored graphs representing the Highest Paid Jobs in 10 Different Fields at Entry Level, Mid-Career, & Late-Career to see how they change or progress. Other Graphs Illustrate the Top & Bottom 10 Majors based on Peak Career Earnings. Lastly a graph chart Earnings Over Career Years based on the level of education received.

20 yr old hired

 

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FSC Career Blog | June 23, 2015 | Ashleigh Bell

#Strategy : What to Do When You’re Stuck in a Painfully Boring Meeting …How Can I Get Out of a Meeting Faster, Especially When I Feel ‘Stuck?

“I Think a Lot of People Face this Problem at Work,” says Taylor. “Poorly Run Meetings in Corporate America have become a Pandemic, & Technology has Only Changed the Venue, not their pervasiveness. As a result, you’re often invited to meetings that are inconsequential to your work or contributions. You’re stuck.”

Meeting Boring

We recently solicited readers to submit their most pressing career-related questions.

With the help of Lynn Taylor, a national workplace expert and the author of “Tame Your Terrible Office Tyrant: How to Manage Childish Boss Behavior and Thrive in Your Job,” we’ve answered the following: “How can I get out of a meeting faster, especially when I feel ‘stuck?'”

“I think a lot of people face this problem at work,” says Taylor. “Poorly run meetings in corporate America have become a pandemic, and technology has only changed the venue, not their pervasiveness. As a result, you’re often invited to meetings that are inconsequential to your work or contributions. You’re stuck.”

So the onus is on you to find a life raft and escape unscathed in order to be productive, she adds. But how do you exit a meeting without offending anyone or risking your job?

Here are some tips:

Take preemptive action.

“If this tiresome practice is recurring, one of the best ways to handle it is to take preventive steps before you’re dragged into the next  meeting,” suggests Taylor. “Otherwise you’re signing up for a continued morale and productivity-zapping frenzy.”

Have this discussion in private, before the meeting, and diplomatically ask for clarification. Ask politely for a rough definition of your role and expectations on your contributions.

“Come from a position of wanting a better understanding so that you can be of value,” she says. “You don’t want to put the host on the defensive as if you’re RSVPing ‘No’ to their party. Mention your impending deadlines and express that you want to use your time most efficiently.”

If it’s your boss, tread particularly carefully, and offer choices about your time and how they want you to spend it.

Finally, she says, offer to alternatively provide any needed input for the group prior to the meeting — and to also review meeting notes afterwards from a colleague. 

meeting, boss, coworkerUniversity of Exeter/FlickrTread carefully.

Accelerate the discussion. 

Do what you can to move the meeting along. “Using the prepared agenda or at least the verbal agenda set out at the beginning, ask a question about the next item. That can often serve as a hint that it’s time to move on,” says Taylor.

 

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Divert the conversation. 

Openly interject your specialty area and ask several questions, “Would this affect Human Resources in terms of X?” “Would HR be able to help, providing Y?”

“If you’re truly stuck in a useless meeting, you’ll get a ‘deer in the headlights’ response,” she says. “You’ll quickly establish that there’s no redeeming value in your being there. That sets the stage for you to politely make an exit at some point. You can explain later than you had xyz come up, which you had to handle.”

Also, by asking questions, it’s clear that you’re showing interest and making an attempt to at least engage.

meetinggunarsg/flickrSit near the door.

Situate yourself strategically.

If you’re routinely invited to very large meetings that have no bearing on your job and you really must leave to handle other matters, first make sure you have your boss’s approval to split. Once you do, look for seats near the exit, Taylor suggests. “Don’t make the mistake of compensating for your impending departure by getting the best seat, making great eye contact, and then making a scene when you leave.”

Avoid passive aggressive techniques. 

When you go from being bored to angry about feeling like a caged animal in meeting purgatory, don’t look at your watch, smart phone, start texting, or typing incessantly on your tablet,” she says. “You’ll only distract people, and they won’t get the message.”

Pass a note.

“Assuming you’ve already spoken with the meeting host culprit in the past, but you’re in yet another misfit of a meeting and need to disappear, you can always rely on the tried and true high school note passing method,” Taylor says. “Leave a folded note with one of your colleagues and ask that it be passed along to the meeting holder. Write something like, ‘Hi Joan. So sorry I had to leave early. I have an important client call at 4pm. I will try to get notes from Sam. Thanks for your understanding.'”

boss, meeting, successUniversity of Exeter/flickrAsk questions.

Offer to help host the meeting. 

If any of these meetings do relate to your area, but they last for an eternity and only involve a small group, offer to help. “You may be able to host it in your office, bring snacks, arrange for technology support, etc.,” she says. “If you’re involved, even in some small way, then you may have more of a role to play in bringing the meeting to its long-awaited conclusion.”

Provide positive reinforcement when meetings are concise.

When managing up with any boss or manager, they often need to be reminded when they do things right. (The same goes for any colleague who may hold a meeting.)

“Make sure that you make the extra effort to encourage your boss and others when their meetings are succinct and productive,” Taylor advises. “Everyone will be thankful.”

 

Forbes.com | June 22, 2015 | Jacquelyn Smith

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