There’s no shortage of women entering the travel industry — but men dominate when it comes to senior management, especially in the hotel industry. According to a 2015 white paper produced by the Hospitality Industry Pipeline Coalition, women hold less than 40 percent of all managerial positions in hospitality, less than 20 percent of general management roles and just 5 to 8 percent of board positions.
Laura Salles, a millennial employee on the rise at the Hotel Arts Barcelona, shares her tips for getting ahead. (Courtesy of Laura Salles)
The goal: “keeping women inspired to not only enter the workforce but to remain in the workforce and to then progress into opportunities for leadership,” says Nicki Allen, manager of Community Footprints.
One Ritz-Carlton employee whose career is being fostered as a result is Laura Salles — the perfect example of girl power in action. The 24-year-old was recently named manager of international and domestic communications at the Hotel Arts Barcelona, a Ritz-Carlton property in Spain. After starting in 2013 as a trainee at the front desk, Salles has had a meteoric rise through the ranks — from pool supervisor to club lounge manager to her current role as public relations manager, which involves overseeing the property’s image and traveling around the globe to promote the property.
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Originally from Brazil, Salles says she has consistently been encouraged and mentored within her various roles. She wants to encourage other young women to pursue and follow their dreams, too. And yet, she recognizes there are unique challenges to navigating corporate culture, especially as a woman.
1. Build genuine relationships (as opposed to kissing up to those you may assume could one day benefit you personally).
The corporate world changes so fast that your employee or colleague of today can become your leader of tomorrow, so build relations at work. Besides making your work environment more fun, this will cultivate good future connections.
2. Ask for responsibility, and believe in yourself.
During your career, not everyone will believe you should be promoted and might have thoughts like: “She is too young, she doesn’t have enough experience.” No matter how young you are, you need to demonstrate your capabilities by projecting confidence, and give your leader confidence to entrust you with new opportunities. Most importantly, believe in yourself and others will believe in you, as well.
3. Focus on balance: Cultivate a personal life, in addition to prioritizing work responsibilities.
Your personal life is as important as your professional life. You don’t want to look back with regret in a few years, saying: “I did not live in my 20’s.” You can work hard, but you can also play hard. Having friends and social life after work is vital. With breaks and fun time off, you’ll come back to work with even more creativity.
4. Maintain a positive attitude.
Young people are naturally positive, so play this up. Energy is contagious, as is empathy; you can impact your work environment and connect with your colleagues by behaving as you’d want others to behave.
5. Smile — always.
This simple act will help you in every interaction with others. Be approachable. Remember that this is an exciting journey, and there are endless opportunities to learn and grow.
Don’ts:
1. Don’t compare yourself with others.
Everyone has a different career and life. You are not better or worse than anyone — you are YOU. And that should be your point.
2. Don’t forget to breathe.
Allowing insecurity, anxiety or emotions to hold you back from accomplishment is you hampering your own potential.
3. Don’t talk too much; listen more.
Understand that many people have experienced more than you have. So give a chance to listen before you impose what you think. This is particularly important when you are young and starting out.
4. Don’t mix your private and professional life.
Everyone has personal problems but you need to try to control them when you are at work. Don’t let your emotions dominate you. You don’t want to transmit an immature or uncontrolled image.
5. Don’t take no as a stop sign.
Don’t get tired, don’t give up. “No” should be gasoline for you to continue and work hard to finally get to “yes” (opportunity). You will achieve your objectives when you strategically plan them. Running without a clear destination will not drive you anywhere.
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“The obvious similarity is that they’re both competitive arenas,” Beecham says. In his coaching practice, which includes both executives and elite athletes, the training and mental toughness required is similar for both types of clients, he says. Business leaders can draw a number of lessons from those who play sports at an elite level.
THRIVE IN CHAOS
When linebacker Bradie James retired from the Dallas Cowboys in 2014, he devoted himself full-time to his franchise businesses. James had some success with MOOYAH Burgers, Fries, and Shakes, but was looking for new challenges in the business world. After discussions with management, he joined the company’s corporate team as director of brand engagement, working in marketing, operations, and sales.
James credits his time on the Cowboys with making this transition. “As an athlete, we thrive in chaotic situations. [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][On the field], there are so many different things that are going on—the crowd, the opponent—you have to do your job. What you have to do is just hone that ability,” he says. He used the ability to quickly assess needs and actions that he developed on the football field to do the same for his new employer.
Developing relationships with the people who can help you get better is second nature to athletes, but perhaps less so to business leaders, who may try to achieve more on their own, she says. Look at yourself as an athlete, she suggests.
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If you need to get better in a particular area, think about where you can get the extra coaching or training you need to develop that skill set.
DON’T SKIP PRACTICE
Where elite athletes practice far more than they actually compete, business leaders are often expected to compete relentlessly, often with little practice, Beecham says. That can leave them ill-prepared when the stakes are high. While there is an enormous focus on numbers and successes, less attention is paid on building a solid process that prepares people to achieve those goals.
That process includes training, mentoring, stretch assignments, and assessment of strengths and weaknesses before “game time,” he says, whether that’s a big sales presentation or taking on a big project. Beecham points to John Wooden, the famous UCLA basketball coach, who was well-known for not talking about winning or losing, but rather how he wanted the game played.
“What I’m saying is what a lot of business leaders fail to do and I would say that in the sport, they do better than this,” Beecham explains. “Good coaches in sport really do talk about the process, the things that we need to do to focus on to do well. In business, they don’t do that as well,” he adds.
GET IT DONE
When Ryan Kwiatkowski was a professional volleyball player in Belgium, he learned quickly how to manage his time. Three or four practices per day, traveling to matches, and other demands made it important for him to be organized about what needed to get done and overcome procrastination, he says. Now, he is director of marketing for his family’s financial services firm,Retirement Solutions, Inc. in Naperville, Illinois, which manages more than $100 million in assets.
“I take a look at the work day in chunks and focus on very specific targeted activities throughout the day,” says Kwiatkowski, “similar to how it would be during practices.”
WIN OR LEARN
Recently, Kwiatkowski’s team didn’t land a big business pitch. While the news was disappointing, the former volleyball pro drew on his athletic experience to rally his team. The options aren’t “win or lose,” he says. They’re “win or learn.” Review what happened and where improvements can be made to be a better competitor next time, he says.
SUCK IT UP AND SHAKE IT OFF
When you’re a linebacker in the National Football League taking a beating from the other team, overcoming adversity is part of your job. James says that one of the key lessons he learned playing pro ball was that you have to bounce back. You’re going to get hit. You’re going to have bad days, he says. But you’ve got to figure out a way to get yourself back in the game, renewing your resolve, determination, and enthusiasm to make another run, even when you might not feel like it.
“You don’t fail by falling, you fail by staying on the ground. It’s about getting yourself back up,” he says. That kind of mental toughness is an essential part of long-term success.
GET EVERYONE TO PLAY TOGETHER
As captain of the Cowboys, James says there were times when he had to be the liaison between players and coaches, resolving concerns. Today, he uses that same skill as he helps build the MOOYAH brand. His experience as a franchise owner allows him to bring a different perspective to the corporate team, and he speaks out regularly to make sure their voice is heard.
“Sometimes you say, ‘You know what, the team is banking on this, so let’s look at it from a different perspective. Let’s try a different way. I’m all in no matter what we do, but let’s make this one adjustment. What do you think?’” James believes that ability to get people to work together toward a common goal is a skill that will serve you in business and in life.
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Over the past seven years, the savvy moguls at the helm of ABC’s Shark Tank — Mark Cuban, Barbara Corcoran, Lori Greiner, Robert Herjavec, Daymond John and Kevin O’Leary — have heard countless pitches and offered more than $66 million to help aspiring entrepreneurs around the country turn their visions into reality.
The eighth season of the hit series will premiere on Sept. 23, so we’ve gathered some of the sharks’ most motivational insights about building a business, making mistakes, managing money, finding your passion and being a great boss.
1. Don’t let failures get you down. “It’s only when you put yourself in charge that you have a shot at becoming rich. … if you’re competitive and pigheaded enough to get over the failures without wasting time feeling sorry for yourself, and if you can inspire enough good people to join you, you can pretty much become as rich as you want.” — Barbara Corcoran
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2. Success is nothing without passion.
“I get this all the time, which is crazy: ‘I want to be rich. What kind of company should I start?’ You can’t do that. It doesn’t work like that. You’ve got to be good at something and not only be good at it, but you’ve got to love it, and then you’re willing to work and do whatever it takes.” — Mark Cuban
3. You’re in charge of your destiny. “If you can afford to take a risk and you’re young enough, either start your own company or be involved with one where you’re racking up equity. There’s no other path to becoming a millionaire. No employer is going to let you make a million dollars off of their business. They don’t have to. Realize that if you want that path, that journey to becoming a millionaire, you have to sacrifice a lot and work like a dog. I did. There was no balance in my life. I wasn’t even around when my kids were young. But today, I can afford to gather them with me every weekend anywhere on Earth I want to.” — Kevin O’Leary
4. Save as much money as you can. “If you learn to live pretty simply and well, well under your means, you feel incredibly, incredibly rich and that frees you up and gives you the option to start something new, to leave the job you’re not excited about, where there might be a glass ceiling on you.” — Chris Sacca Read more:All 7 Shark Tank Stars Share Tips on How to Become a Millionaire
5. Meet your customers where they are. “With Facebook and other social platforms, you can have highly targeted marketing campaigns to attract customers who are interested in the product or service that you have. Find the user groups they meet up in on social and win them over there.” — Robert Herjavec
7. Listen to your customer — up to a point. “Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don’t rely on them to create the future road map for your product or service. That’s your job.” — Mark Cuban Read more:Mark Cuban on Why You Should Never Listen to Your Customers
8. Perceived weaknesses can be valuable strengths. “You have to put it in your own mind that this is not an affliction that will negatively impact your future. It shouldn’t in any way diminish your self-esteem or be considered something that is going to hurt your chances to be successful at work or in life.” — Kevin O’Leary Read more:Shark Tank’s Kevin O’Leary: Having Dyslexia Is a ‘Superpower’ in Business
9. There is always a solution. “There are no ‘nos,’ just ‘how can I?’” — Lori Greiner
10. Brands need to tell a story. “It’s very important that it catches your eye, it tells you exactly what it is instantaneously and it makes you want to pick it up.” — Lori Greiner
12. Nothing is a sure thing. “I can’t tell you how many times people have tried to scam me, and, unfortunately, they have pulled it off a few times. But I have learned that usually the easier someone says something will be, the more likely my scam alert goes off. Nothing is ever guaranteed. The people who are full of shit tend to try and make you think they have a sure thing. When you hear that, run away.” — Mark Cuban Read more:Mark Cuban on Giving Back, Boredom and Sniffing Out Bullshit
13. Don’t overthink. “Building a business is little more than a series of quick opportunities followed by a big a series of big obstacles. The opportunities arrive and leave so quickly that they’re way too easy to miss. If I hadn’t quit my job on a stranger’s suggestion the moment I heard it, I would have probably thought about it and not done it. Every great decision I’ve made in business since was made exactly that way — quickly without any thought. I’ve learned that thought gets in the way.” — Barbara Corcoran Read more:Shark Tank’s Barbara Corcoran: ‘All the Best Things Happened to Me on the Heels of Rejection’
14. Sacrifice in service of success. “Be honest with yourself. What price are you willing to pay to make the business work and be successful? Would you sacrifice your time, your family, your friends, your golf game, your entire social life? I am not advocating that you should, but you have to ask yourself if you are prepared to.” — Robert Herjavec Read more:Shark Tank Star Robert Herjavec’s Top 10 Tips for Entrepreneurs
15. Keep meetings to a minimum. “I don’t like to do a lot of meetings and phone calls because of the productivity hit. Only if you’re writing me a check, I’ll do a meeting. If there’s a problem and we need to solve it, I’ll do a call. Other than that, I keep communication limited to email. It’s more efficient.” — Mark Cuban Read more:How Mark Cuban ‘Gets Shit Done’ and Stays Productive
16. Tell yourself you deserve a seat at the table. “I have just as much right to be here as you, I’m just as smart as you are. You might not think I’m smart, but I know I’m smart. Guess what, I’ve done a lot. Don’t you dare look down on me.” — Barbara Corcoran Read more:What This ‘Shark Tank’ Star Tells Herself When She Needs a Jolt of Confidence
18. Money won’t solve your problems. “To me, success isn’t defined by your wallet. It’s defined by waking up with a smile on your face, knowing it’s going to be a great day. But, sure, money can make your life a whole lot easier.” — Mark Cuban Read more:Shark Tank Star Mark Cuban: ‘Money Can’t Buy Happiness’
19. Be resilient “The difference between the real winners is how long they take to feel sorry for themselves. My winners feel it … but they come back up and say ‘hit me again.’” — Barbara Corcoran Read more:Shark Tank’s Barbara Corcoran: Real Winners Say ‘Hit Me Again’
20. Trust your gut. “You have to have a senseless belief in your idea and yourself — almost to the point of being delusional. Remember that everyone has advice but no one knows what you have to go through to start, grow and scale a business until they live it! Talk is cheap, but action speaks volumes.” — Robert Herjavec Read more: Shark Tank Star Robert Herjavec’s Top 10 Tips for Entrepreneurs
21. Embrace self-reliance. “You have to be willing to do as much as possible by yourself up until you simply have no choice but to hire someone; and even then, you will have to stay intimately involved in the day-to-day operations, because even the best employee will never be as vigilant as you will.” — Lori Greiner Read more:Shark Tank Star Lori Greiner’s 4 Money Rules for New Entrepreneurs
22. Be optimistic. “You have to see everything as half-full even though everyone is saying you have nothing in your glass.” — Barbara Corcoran
25. Don’t just ride the wave. Chart your own path. “I think it’s harder if you’re a ‘me too’ business or you’re one of many. I think if you really have an innovative idea and you’re first to market, there’s no shortage in money.” — Robert Herjavec Read more:What ‘Shark Tank’s’ Robert Herjavec Looks for in a Startup
26. Be thorough. “To get people who will truly love your product and spread the word, make them proud of it and make sure you don’t embarrass them by putting something out there that isn’t 100 percent.” — Daymond John Read more:Daymond John’s Top 7 Tips on How to Launch Your Product Like a Shark
27. Lead by example. “Whatever you do, don’t stay up in a stuffy office away from your people. Get right in there, side by side with your employees. Get hands-on and show them there’s no task beneath you.” — Lori Greiner
28. Set your standards. “I’m a great guy to work for 98 percent of the time, but the other 2 percent of the time, you’re going to do it my way and that’s it. A great boss is kind, but you have to strong, too. You can’t be a pushover.” — Robert Herjavec Read more:Shark Tank’s Lori Greiner and Robert Herjavec on What Makes a Great Boss
29. Don’t underestimate the power of your network. “We’re talking tapping into other people’s marketing, mind power and momentum, even other people’s manpower. Cross-promote with others’ in the industry you operate in. It goes both ways. You promote them and they promote you. It’s mutually beneficial and it doesn’t cost a thing.” — Daymond John Read more:3 Free Things Shark Tank’s Daymond John Says You Must Do to Help Your Startup Survive
30. Don’t let anxiety hold you back. “I think when you get old like me, you realize the sun really does rise the next day. I think the other thing is fear. If you let your fear dictate how you feel about others or things that are going on, it can paralyze you.” — Robert Herjavec Read more:Shark Tank’s Robert Herjavec: In Business, Don’t Forget That ‘The Sun Always Rises Tomorrow’
31. Have all the information before making a decision. “I always think it’s a smart move to have your eyes on everything in your business, everywhere. Go see your factory with your own eyes when you’re in a position to. No one knows your business better than you do and you have to see every aspect of it for yourself.” — Lori Greiner Read more:Shark Tank’s Lori Greiner on the No. 1 Mistake to Avoid When Manufacturing Your Product Overseas
32. Mistakes help forge who you are. “I would say almost two-thirds of all of my best entrepreneurs had some injury coming out of their earlier life that they’re getting over, and I love it. Because if they have something to prove, I feel like I’ve got an insurance policy on my investment in my back pocket.” — Barbara Corcoran Read more:How Persistence Paid Off for This ‘Shark Tank’ Star
33. You will never be completely balanced. “Work-life balance is one of the biggest misconceptions people have. It’s not reality. I’m laser-like focused and driven and you just gotta keep going. You have to figure out what’s important to you, realize that everything has a price and make sacrifices.” — Robert Herjavec Read more:Shark Tank Star Robert Herjavec: Don’t Ever Expect a ‘Balanced Life’
34. You can find a wonderful mentor where you least expect it. “Mentors don’t have to be the Daymond Johns or the Mark Cubans. A person running a successful bodega or a tax firm in your community for the last 20 years, that person is working just as much as the individual who’s running General Mills.” — Daymond John Read more:Daymond John of ‘Shark Tank’ on the No. 1 Thing Entrepreneurs Need
35. Discover what motivates you. “Find something you are good at and do what it takes to be great at it. We all have something special about us. The hard and exciting part is figuring out what it is.” — Mark Cuban Read more:Mark Cuban on Giving Back, Boredom and Sniffing Out Bullshit
Entrepreneur.com | September 23, 2016 | Nina Zipkin
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The boss-employee relationship can be a precarious one. Even the best managers may have difficulty communicating at times, especially if anemployee’s behavior is frustrating. Whether you’ve been at your job for a few months or more than a decade, it’s important to realize that your words make a big difference in how your boss perceives you.
Here are a few phrases you should avoid.
1. “That isn’t my job.”
You may have a very specific job description, but employees excel by doing whatever it takes to make an employer succeed. Always be ready to do more than expected or learn how to do something new. The result could be more job stability.
2. “I’ll quit if…”
Ultimatums tend to come across as threats, which likely won’t get the results you want. You may even find your boss calling your bluff, sending you straight to the unemployment line.
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3.“I can’t come in today.”
An occasional sick day is to be expected but over time, a pattern of calling in can become a problem, whether it’s due to childcare issues, your own ongoing illnesses or just because you don’t feel like it.
4. “I can’t afford to pay my bills.”
Frankly, it’s not your boss’s problem that you can afford things or not. When you accepted your position, you agreed to a salary, which may or may not have increased over time. Your employer’s sole responsibility is to issue that salary in the form of a paycheck.
5. “I’m just here to earn a paycheck.”
It really isn’t smart to mention this, whether it’s true or not. Employees who go the extra mile and put the needs of the business first will be at the front of the line for raises or promotions. Also, get a hold of yourself and go find a job that you have some passion for, if you find that you are always “phoning it in” at work.
When something goes wrong, avoid playing the blame game and instead focus on how you can work as part of a team to make things right.
7. “My last boss did it differently.”
Whether you’re talking about your previous employer or your boss’s predecessor, this information is irrelevant. Your current boss has every right to come up with a new approach.
8. “I can’t.”
In general, you should strike the word “can’t” from your vocabulary, but this is especially true when your boss asks you to do something. Always show a willingness to give your best effort.
9. “You didn’t tell me to do that.”
Even if your boss neglected to mention something, pointing that out won’t win you any points. Instead take the high road and promise to get right on whatever task needs to be done.
10. “I’m so sleepy.”
Even if you’ve been up all night working or caring for your infant, your boss doesn’t need to know about it.
Comparing yourself to coworkers only makes you look petty and jealous. Instead highlight your own attributes and impress your boss by executing your duties well. Avoid pointing out any preferential treatment you believe others may be getting.
12. “Sorry I’m late — I had a job interview.”
It may seem crazy, but this happens more than you might think. No matter how strong your relationship is with a supervisor, there’s no need to mention this. If you choose to look for a job, do so behind the scenes, during lunch breaks or after hours.
13. “I’m bored.”
Instead of complaining about your empty to-do list, look around for ways you can help others lighten their workload. If you’re ready for more responsibility, let your boss know you want to tackle additional challenges and name specific things you’d like to learn.
14. “You’re wrong.”
At some point in your working relationship, your superior will be wrong. When that happens, point it out diplomatically, using words like, “I might be mistaken, but I thought…” instead of bluntly insulting your boss. If you correct your boss the right way, they may end up respecting and trusting you more.
15. “I quit.”
No matter how hard things get, never utter those two words in the heat of the moment. Always resign with two-weeks’ notice and only after you have a plan for replacing your income. More than that, look for a job or a team of people that won’t leave you on the edge of quitting so easily.
Communication is essential to career success. When you’re trying to impress your boss, it’s important to know the right words to use. Even a small, offhand statement could send the wrong message, damaging your career for years. Remember, if you’re not sure whether what you’re about to say may be received well, give it a second thought. You may just need to rephrase it, or keep your mouth shut.
Entrepreneur.com | September 20, 2016 | John Boitnott
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The American Psychological Association (APA) released a survey showing that money stress impacts Americans’ health nationwide. And, as it turns out, the wealthy are also stressed about money — not just those in lower-income households.
So, get out there. Use your imagination to start a flow of extra income today.
You can eliminate some of that financial stress by earning extra income, even if you have a full-time job. Steve Chou ofMyWifeQuitHerJob famously started two six-figure businesses while continuing to work at his day job.
Whether you’re looking for cash to launch your startup or make new investments with, or dig out from mounting debt, a few hundred to a few thousand dollars a month can change your life. Here’s how to get started.
1. Start a service business.
Launching a service business can be done without a large network, an online presence or much overhead. The easiest way to start is by telling people in your existing network what you’re offering and asking them to spread the word.
Noah Kagan from AppSumo nailed this concept. He decided to see if he could earn $1,000 in 24 hours, starting from scratch. He ended up founding a successful beef jerky subscription business that he gave to one of his students to run.
You can steal his concept, with a business like dinner catering, freelance writing or online marketing. Start by crafting a killeroutreach email to get yourself up and running in just a few days.
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2. Invest in real estate.
Becoming a landlord isn’t always practical for those who are employed full-time and already strapped for cash. But you can look at buying a condo or small property in another country as a vacation getaway instead. The price tag is typically cheaper, even when you hire a local property management group to manage renters while you’re away.
Commercial real estate can also be a lucrative way to invest and earn passive income, even without a large down payment. Get started with a site like Realty Mogul, and invest in commercial real estate for as little as $5,000. You’ll get vetted deals and access to high-end listings you wouldn’t otherwise find.
Read This: The Book on Investing In Real Estate with No (and Low) Money Down by Brandon Turner | Amazon | Barnes & Noble
3. Launch an online resource.
Share your expertise by launching an online ebook or course to help others while you earn passive income. My own ebook, 100 Days of Growth, ended up generating more income than my day job. It was a ton of up-front work, but once it was ready to go, it took minimal effort to maintain and to keep up with sales.
If writing ebooks isn’t your strong suit, launch a video course or bootcamp instead. I didn’t stop at books — I also launched a content marketing bootcamp through ContentMarketer.io to help my clients master content-marketing abilities in 10 weeks.
Read This:Start Your Own eLearning or Training Business by The Staff at Entrepreneur Media and Ciree Linsenmann | Amazon | eBooks.com |Barnes & Noble
4. Leverage the power of Amazon.
It’s always an admirable goal to launch your own online store and build a customer base, but you’re also talking about wearing many different hats. You need to research products, find a manufacturer, market your site and figure out how to fulfill orders. Don’t forget about customer service and refund requests.
Instead, you could sell a product and develop a presence directly on Amazon without the need to take on so many roles. Some sellers even have their products shipped directly to Amazon’s fulfillment center and never touch the product itself.
It’s not hard to nail down a few hundred to thousands of dollars a month by leveraging the sharing economy. But it’s not just about renting out your spare bedroom or basement on Airbnb. Rent out your car on Turo and bike to work or carpool instead. Rent out your camera equipment lying around your house on Cameralends, your snowboard or bike on Spinlister or your sailboat on Sailo.
And if you are going to rent on Airbnb, consider helping your revenue skyrocket by renting out your entire house instead, and using the opportunity to visit family or go on vacation.
6. Host an event.
You can make money hosting events without aiming for thousands of sign-ups, vendors and high-profile guest speakers. Instead, form a free MeetUp group on a topic you’re knowledgeable about, like growth hacking, and run free events.
After you secure a loyal following, charge for an event with a reputable guest speaker. Rent out a small, upscale conference room at a nearby hotel, and grow your new MeetUp by hosting exclusive, sought-after events that charge a premium for fantastic content.
7. Get paid to do what you’re already doing
Take inventory of what you’re doing in your free time. People who love skydiving (like me!) can get certified to teach and do jumps on the weekend. You get to do what you love while earning extra money at the same time. Ask your local bar if you can help run its trivia night, or bartend a few nights a week while hanging out and getting to talk to interesting people.
Even if you’re not interested in doing much but relaxing and surfing online, you can earn money by testing websites and recording your opinion with a site like UserTesting.
So, get out there. Use your imagination to start a flow of extra income today.
Entrepreneur.com | SEPTEMBER 19, 2016 | Sujan Patel
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Do the people in your office trust you?Maybe not as much as you think they do.
Consulting firm EY released its Global Generations 3.0 research which found that less than half of full-time workers between the ages of 19 and 68 place a “great deal of trust” in their employer, boss, or colleagues. Another recent survey from Globoforce’s WorkHuman Research Institute found that 80% of employees trust their colleagues, but only 65% trust senior leaders in their companies.
That’s a problem. EY’s research also found that low levels of trust majorly influences employees to look for another job (42%), work the minimum number of hours required (30%), and be less engaged and productive (28%).
“People are forgiving if they know that their leaders—particularly their senior leaders—are trying,” he says. “If they know that their senior leaders are being straight with them and they have [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][the employees’] as well as the company’s best interest in mind, they’re more likely to trust.”
Earning the trust of your team has real bottom-line benefits, says Dennis Reina, cofounder of Reina, a trust-building consultancy and author ofRebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment and Energy. He points to one of his clients: an airline with a troubled operations team. Lack of trust, marked by infighting and poor communication, was making the team ineffective. In a year, Reina’s team raised the level of trust in the department by 51 points, according to a post-test they did. The department saved $1 million in strategic planning costs because they were able to work well together and cut the planning time down to one-third of previous requirements, he says.
There are a number of simple, straightforward actions that build trust, Reina says. Here are six simple tactics that work.
KEEP YOUR AGREEMENTS
Few actions ruin your trustworthiness faster than breaking your word, Reina says. Doing what you say you’re going to do reinforces the perception of your character. If circumstances change and you’re unable to do so, explain why with as much detail and context as possible so all parties understand the reason for the change. When you’re consistent with your word, people know they can depend on you.
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GIVE CONTEXT
Leaders are often counseled to give specific direction and communicate clearly, but context is also important, Reina says. When people understand why you’re asking them to take on a difficult challenge or a task they’d rather not do, help them understand the importance of what you’re asking. Seeing how their role fits into a bigger picture and is valued helps them understand and trust the organizational vision, which can help foster greater trust in both the company and its leaders. Plus, transparent cultures are good for business.
BE PRESENT
When you’re interacting with your team members, pay attention and focus on the conversations and dynamics, says Tara A. Goodfellow, managing director of Athena Educational Consultants, Inc. Listen to what matters to your employees and let them know that you are actually hearing and considering what they’re saying. If you’re distracted or unfocused, you risk making them feel like you’re insincere, which will erode trust.
“If you don’t get to know your employees and what motivates them, it’s really hard to build that trust,” she says.
WELCOME DIVERSITY
Leaders and organizations that welcome varied input and feedback are more trustworthy. The EY study found that 38% of respondents say that a diverse environment is a “very important” determinant of trust. In this context, diverse environment means that it “strives to recruit, retain, and promote diverse people with all differences including gender, country of origin, and thinking style,” according to the survey results.
BE HUMAN
You’re going to make mistakes and there are going to be things you don’t know, so ask questions, admit when you’re wrong, and, when appropriate, make amends, says Timothy G. Wiedman, a former corporate manager and associate professor of management and human resources at Doane University. By showing a measure of vulnerability and willingness to admit when you’re wrong or need help shows that you’re human and helps people more easily relate to you, he says.
“A question that should have been asked—but wasn’t—may have catastrophic consequences that will not soon be forgotten,” he says. But when people know that you’re willing to get the answers you need instead of faking it, they’ll trust you more, he says.
HAVE THEIR BACKS
Employees will trust you most when they feel you’re looking out for them, Reina says. Encourage feedback—even when it’s difficult to hear—and create an environment where they feel secure. When they are having challenges at work, provide the support, training, or resources they need to improve. And if they’re facing an unfair or otherwise disruptive situation, go to bat for them to make it right.
“People are forgiving if they know that their leaders—particularly their senior leaders—are trying,” he says. “If they know that their senior leaders are being straight with them and they have [the employees’] as well as the company’s best interest in mind, they’re more likely to trust.”
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Your reaction to particularly awful days can make or break future success. The better action to take is to remain as calm as possible. Take quiet time to analyze how far you have come. Think about the twists and turns, and what currently has you stopped in your tracks.
Numerous conversations revealed that many almost quit their current endeavors. But one common factor as to why they did not quit helped them to prevail: They enjoy what they do too much! Ironically, it has become their way of life.
As uncertainty hits, follow these two suggestions:
Take the time needed to uncover the better route.
Convert a negative frame of mind into a positive.
Reframe the situation
One sales technique referred to as “Reframing” applies very well to difficult situations. Whether personal or trying to work with a client, the first step is to figure out where the discontent originates. Upon recognizing the misstep, it becomes easier to work together to find the better solution. By asking a series of questions such as, “What if…” the improved path begins to reveal itself.
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On the personal side, moving from negative to positive thought is the beginning step for improvement. The change in attitude makes an enormous difference in providing increased opportunity to save the day.
The day that you find you are doubting yourself, take private time to consider “the why” that is. Most likely, one of your peers will have had a similar experience. Have a conversation about how they dealt with it and ask for recommendations on how to handle. Their insights won’t necessarily apply or even matter. It’s more about the conversation itself. Just by unleashing the dilemma is all it takes to get back to full steam ahead. As others see you meeting negativity and obstacles head on, they come to admire your steadfast personal brand.
Tips:
When negativity hits, stop to examine the origin.
Decide whether changes need to be made.
Should changes be in order, decide whether they are minor or major.
Begin the process by eliminating the no longer needed.
Create a list of what needs to be fixed.
Prioritize the list in order of immediate need.
Re-energize yourself and/or business by communicating.
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When you first moved your things into your office, you couldn’t wait to put your talents to use and impress your new colleagues with your dedication and drive. But at some point, that passion to succeed did a slow fade. Instead of killing it on projects, you found yourself going through the motions, bored and uninspired.
You’re not the only one who spends the workday feeling this way. A 2014 Gallup report determined that 51% of employees were “not engaged” at the office—in other words, they don’t feel invested in their work, and they’re not getting anything meaningful out of it. Another 17.5% of employees described themselves as “actively disengaged.”
“It’s normal to have times when work just doesn’t seem fun anymore,” says Beverly E. Jones, an executive consultant and author of Think Like an Entrepreneur, Act Like a CEO. “But there’s a lot you can do to become more engaged.”
Before you decide it’s time to jump ship, hang tight—there are less drastic ways to rekindle your excitement. These seven tactics can help you discover the joy in your job and make your nine-to-five meaningful again.
1. REBOOT YOUR DAILY DUTIES
It sounds counterintuitive: If you’re not enthusiastic about your job, why would piling more work onto your plate crank your motivation?
That’s the genius behind a concept called job crafting: taking on new and different responsibilities to expand the boundaries of your job. It’s a new term for something career experts have long advised. Tackling fresh challenges stretches your comfort zone and forces you to learn to grow. That kick-starts your drive and makes your work more interesting, says Kerry Hannon, career and finance expert and author of Love Your Job.
While it’s great to volunteer for projects you hear about in meetings, you’ll get more out of it by coming up with something that’s your own and presenting it to your manager. Since it’s your idea, you’ll be more invested in it, says Hannon. Plus, taking initiative shows that you’re thinking bold, and that can improve your professional rep and help you move higher up in the company.
To brainstorm boundary-pushing ideas, Hannon recommends reading trade websites and setting up Google alerts, which will notify you of the latest news in your industry. “Being in the know can inspire you to think of projects you might be able to nominate yourself for—or start on your own,” she says.
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2. BUILD MOOD-BOOSTING MOVEMENT INTO YOUR WORK SCHEDULE
Hunched over a screen or sitting in a conference room most of the day means that energizing oxygen doesn’t circulate through your body. What registers to you as disinterest in and unhappiness with your work might actually be signs that your body craves activity, like a post-lunch walk.
Science backs up the benefits of a midday reboot: A 2015 study found that a 30-minute lunchtime stroll three times a week for 10 weeks boosts enthusiasm, increases relaxation, and tames on-the-job tension. Additional researchshows that walking during the workday ignites creativity and the flow of ideas.
Can’t get away for a half hour? Ask your manager or team members if you can schedule a walking meeting, suggests Jones. Even a 10-minute stretch session in an empty conference room can make you feel alert again.
Keep your energy cranked by resisting coffee refills (caffeine can make it hard to sleep later) and vending machine trips, as sugar typically causes blood sugar levels to spike—then plunge. Instead, fuel up with foods that contain lean protein and complex carbs. Office-friendly sources include yogurt, nuts, peanut butter packets, hummus, air-popped popcorn, and of course, fruits and veggies.
It’s common for workers to think about employee benefits strictly in terms of health coverage and vacation days, says Sarah Flaherty, LearnVest HR business partner, but that would be a mistake. Benefits are key pieces of your compensation, and you should make sure you are maximizing what you get out of them. “Your employment package often goes well beyond base salary,” says Flaherty.
Some perks offered these days include different types of insurance, gym subsidies, cut-rate tickets for shows and travel, profit sharing, and a 401(k) match program.
“There are often little-known benefits that employees may not be familiar with, such as programs that provide confidential professional counseling services or tuition reimbursement,” says Flaherty. “Another example that I’ve seen is an extension of health care benefits such as covering the cost of IVF or an adoption assistance program that covers the costs associated with adoption—such as agency or legal fees.”
Taking advantage of these benefits can help you see your job in a different light—instead of a gig that’s become a bit uninspiring and routine, your nine-to-five life actually opens up opportunities for you that help you and your family grow and stretch your boundaries, not to mention save money.
Feeling more fulfilled during your workday again may simply be a matter of investigating all the benefits you have access to. “Employees should be sure to pay attention to communications about benefits all year round—not just during benefits season. It is also helpful to leverage the benefits expert in their company if they have any questions about what is being offered,” suggests Flaherty.
It’s hard to resist listening in on a gripe session about higher-ups or swapping war stories concerning difficult clients. Gossip helps bond you to your coworkers, and it feels pretty harmless (when it’s not about you, of course).
But there’s a downside. Too much gossip can be negative and toxic, sapping your emotional energy and lowering morale without you realizing it. If you’re already feeling blah about work, hearing about backstabbing coworkers or company infractions “makes you feel worse,” says Jones. Research also showsthat badmouthing can leave employees more cynical about their jobs, which further sinks your happiness and sense of fulfillment.
Though it can be hard to resist, try to keep the negativity to a minimum. You’re not powerless against the office gossip machine: One recent study demonstrates that you can neutralize it by changing the subject or by preemptively making positive comments.
For example, if a coworker starts bashing another staffer, interrupt her by voicing a positive comment about him, or change the subject entirely by asking about her weekend plans.
5. REFRESH YOUR DESK
You might boast to colleagues that you know exactly where everything is on your desk despite the fact that it’s covered in piles of paper. While a little clutter can actually boost your performance by helping your brain zero in on what needs to get done, that mess can also be a motivation suck. A Princeton University study shows that excessive clutter competes for your attention, which makes you more distracted and less productive. The more visuals your brain has to sort through, the more overwhelmed and fatigued you become.
While you don’t need a totally pristine desk, the fact is, reducing most of the loose papers, folders, and objects in your visual field keeps you more organized and focused, which helps you do better at your job and feel more in control. “When you get rid of old papers or emails that are hanging around, it’s very liberating,” notes Jones. Clearing clutter from your workspace also clears it from your brain, and that can clarify your goals and motivate you to dive back into your work and accomplish more.
Sometimes it’s not the job itself that’s the problem but the people you spend your workday with: the complainers, the scarily ambitious, the petty-minded staffers who make a big deal out of things that don’t matter. Navigate too many difficult personalities day after day, and no wonder you’re unhappy.
If a colleague is genuinely causing you grief on a regular basis, Hannon recommends inviting her for a one-on-one talk. “You’ll need some backbone here, but be positive and do your best to be polite,” she says. “Calmly explain that it’s not okay to treat you this way or act the way he or she does. It’s possible the person is unaware that what he or she is doing is upsetting you, and will apologize and back off.”
If that doesn’t work, or if the person making your work life miserable is a higher-up, talk to your manager or human resources about the situation. Be careful about asking if you can be reassigned. “It’s not always easy for your manager to rearrange work assignments,” says Jones, and inadvertently, you might be branded difficult yourself. “Unless there’s a crisis, I’d start by asking your manager for guidance about how to work more effectively with that person,” she adds. “Then, as a next step, ask if it is possible to modify your assignments so that you work with them less frequently.”
Above all, Hannon suggests framing the situation as something solvable. “Describe what’s been happening in detail, and explain how the situation is taking a toll on your ability to do your work,” she says. “Focus on the potential solution rather than dwelling on the problem.”
Maybe your work lends much-needed help to others. Perhaps the money you earn allows you to afford a nicer life for your family. Or your job taps into skills you’ve worked hard to develop, and you feel proud when you are asked to use them. Whatever it is, even the worst job can offer benefits that fill you with real purpose and meaning. Keeping this in mind will lift your spirits, making you more invested.
It’s not as hokey as it sounds. Research shows that people who feel that their work is meaningful are happier than those who have a high income. If you truly can’t think of something uplifting you get from your gig, take it upon yourself to create that meaning—say, by starting a mentoring program, making yourself available to younger employees who are just finding their footing, or organizing an office blood drive.
“It’s easy to lose track of what the point is or how you’re contributing or helping people, but if you’re actually providing a service or doing some good, that’s a contribution,” says Jones. “Focus on the meaning, on the contribution.”
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It’s time to stop blaming millennial job hopping for poor employee retention. Especially when employers are failing to create a supportive work environment that takes into consideration their unique needs.
It’s no secret: millennials are job hoppers. A 2016 Jobvite survey of 2,305 Americans found that while only 18 percent of the total workforce changes jobs every one-to three-years, 42 percent of millennials do.
That’s made employee retention a nightmare for employers in recent years. There’s constant chatter about how the millennial job hopping tendency makes them difficult to work with. Older generations go on and on about how they wish they’d leave their wandering ways and just settle down.
But what if the root of the problem isn’t millennials? What if it’s actually employers who are failing to create a workplace that meets the needs of the generation? So they go from one company to the next looking for an organization that can fulfill them professionally.
Here are four reasons it’s employers, not millennials, who are behind the job-hopping phenomenon:
1. Lack of career advancement.
Employee engagement is an issue with employees of all ages, but it’s particularly bad with millennials. My company, Quantum Workplace, recently released its “2016 Employee Engagement Trends” report. It surveyed more than a half million employees from more than 8,700 organizations and found that employees between 26 and 35 are the least engaged age group at just 67.3 percent engaged.
The report also found that seeing a chance to develop professionally was one of the top drivers of engagement for millennials. This suggests that one of the main reasons the generation is becoming disengaged at work is because they aren’t getting the career advancement and development they want. Eventually, that causes them to look for a job elsewhere, creating a job-hopping cycle.
The only way to end the pattern is to provide millennials with clear career paths and development opportunities. Talk with them to find out what their goals are and how they can meet those goals with the company. Show a willingness to invest in their future in order to keep them around.
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2. They can’t use their best skills.
Looking at the millennials who do stay with one company for a long time shows they have something interesting in common. The 2016 Deloitte Millennial Survey of 7,700 millennials from around the world found that 86 percent of millennials who worked with a company for more than five years felt they were able to make good use of their skills in that job. Only 62 percent of millennials who left a company within two years agreed.
Regularly doing what an employee is good at gives them a better connection with the work. It shows that all the hard work they did to develop their skills was not for naught. Unfortunately, most entry or lower-level jobs don’t give employees the opportunity to dig deep and use all of their skills. It’s less clear how what they’re doing contributes to the company as a whole.
Challenge millennials. Give them a chance to show what they can really do. Ask them for their ideas and input on a variety of projects so they can stay engaged and feel of value, rather than like a paper-pusher.
Aside from job hopping, something else that has defined the millennial generation is crushing student debt. A 2016 Citizens Bank survey of 501 American millennials found that 60 percent of adults under 35 don’t believe they’ll be able to pay off their loans until well into their 40s. Thirty-six percent said if they had known how much college was really going to cost them, they never would’ve attended a university.
Student loan debt therefore becomes a huge weight for millennials when it comes to choosing a job. And one that can help them tackle their educational debt is a huge draw. A 2015 Peanut Butter survey of 400 respondents between 20 and 35 years old found that, on average, millennials with college loans would stay with a company 36 percent longer if it offered repayment assistance.
By making loan repayment assistance part of the organization’s benefits package, it becomes a lot more appealing to younger professionals. It gives them a reason to stick around, resulting in improved millennial employee retention.
Nobody likes feeling under-appreciated. Yet it seems like millennials’ hard work in particular is being ignored. In a 2015 LeadershipIQ surveyof more than 3,000 employees, only 33 percent of employees under 30 were confident that their performance was at the level it should be.
There is clearly a major lack of feedback and recognition for so many young professionals to be unsure of how they’re doing in their role. And that lack of communication makes them feel less important to the organization. Without that connection, it’s easier for them to leave in hopes of being appreciated elsewhere.
Make sure all employees, but especially millennials, are acknowledged for their hard work. Start having regular one-on-one meetings with employees so their performance can be discussed. That way, millennials will be confident in the fact that they are doing a great job and their work is of value to the organization.
It’s time to stop blaming millennial job hopping for poor employee retention. Especially when employers are failing to create a supportive work environment that takes into consideration their unique needs.
Entrepreneur.com | September 16, 2016 | Greg Harris
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Most people like the idea of being the boss — but not everyone has what it takes to lead effectively.
It can be difficult to determine whether or not you’re manager material, even if you’re being honest with yourself. What’s more, once you are in a leadership role, it’s hard to reckon whether or not you’re doing a great job — or failing miserably.
It’s important to determine what your strengths and weaknesses are when it comes to leading. Otherwise, you might be unprepared once an opportunity to rise up comes around. Or, if you are already a boss, you might flounder in your management role.
For anyone who’s considering whether or not they have any leadership chops, Headway Capitalcompiled this infographic breaking down what it takes to be a great boss.
Follow the flowchart to figure out if you’re a great manager, or a horrible one:
Businessinsider.com | September 16, 2016 | Áine Cain
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