#Leadership : #ConflictManagement -The Simple 4-Step Process to Resolve #Conflicts at Work. #MustRead !
There are a few simple steps to every conflict resolution process, which can you can use for disputes between coworkers or between supervisors and employees. These steps comprise the acronym LEAD—Listen, Empathize, Acknowledge (and Apologize), and Do something. Managers at work must have a quick and straightforward blueprint for resolving interpersonal matters in the office. […]